University of Queensland

University of Queensland

Library Services Officer



  • UQ Library

  • This is a full-time continuing position with FTE salary in the range $70,235.35 - $74,468.15, plus a generous super allowance of up to 17%.

  • Provide front line library and information services to students and staff.

  • Work within a great supportive team and interact with a wide range of stakeholders.

  • Based at our Gatton campus

  • About This Opportunity

    This position provides excellent service to students and academics of UQ. The position holder will work primarily within Library Student Experience (LSX) in the Client Experience (CX) team. LSX provides front line services to students and academics supporting all their library and information needs.

    Library Services Officers are vital to the delivery of the mission of the Library and the University. Position holders contribute to a positive client experience; support teaching, learning and research at the University as appropriate to the team. The position holder may move between different teams in the Library due to variations in service demand.

    Key responsibilities will include:

  • Provide information, advice, and solutions on library resources, UQ systems, and services, addressing student needs and referring for specialized assistance when necessary.

  • Monitor and address maintenance or repair issues in library spaces, contribute to the development and maintenance of library documentation and statistical reports, and ensure compliance with library practices.

  • Support colleagues, coordinate workflows, and assist with small projects, demonstrating flexibility in assisting across library operational activities and sites.

  • Contribute to team goals, continuous improvement initiatives, procedural document compilation, and the implementation of change initiatives while carrying out rostered shifts and other tasks as directed.

  • Secondary duties include:

  • Provide high-quality printing/copying services, including machine maintenance, consumables management, fault response, and database management for student printing accounts, ensuring efficient operation and customer satisfaction.

  • Assist with the lifecycle of information resource provision and management, encompassing digitization, creation, ordering, processing, uploading, invoicing, troubleshooting client or supplier issues, and creating, editing, maintaining, and deleting library and institutional records, including metadata, and digitizing materials using various equipment and software.

  • About You
  • Possess a relevant diploma or equivalent combination of education and experience, demonstrating proficiency in service delivery, technology usage, compliance with policies, resource management, and timely delivery.

  • Demonstrate digital capabilities, including competence in software applications such as Adobe Creative Suite and Microsoft Office Suite, familiarity with library management systems, and adept data entry skills adhering to metadata schemas and procedures.

  • Proven track record of delivering quality results with a high level of accuracy, attention to detail, proactive issue resolution, adherence to timelines, and proactive engagement within a team context.

  • Demonstrate effective self-organization, self-motivation, and self- leadership through seeking input, managing timelines, providing feedback, contributing to team goals, engaging in learning, and proactive participation in workplace discussions while maintaining a positive and cooperative attitude.

  • You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

    About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.

  • 17% superannuation contributions.

  • 17.5% annual leave loading.

  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

  • On campus childcare options.

  • Cheap parking (from just $5.75 a day).

  • Salary packaging options.

  • Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section.

  • Resume

  • For more information about this opportunity, please contact Brylee at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Applications close Tuesday, 20 February 2024 at 11.00pm AEST (Job Reference Number - R-34517). Please note that interviews have been tentatively scheduled for 29 Feb 2024.

    At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out [email protected] for accessibility support or adjustments.

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Job details


    Library Services Officer


    University of Queensland




    February 06, 2024

    Application deadline

    February 20, 2024

    Job type



    Computer Science,Education

    About the employer

    The University of Queensland (UQ) is one of Australia’s leading research and teaching institutions. UQ strive for excellence through the creation, preservation, transfer and application of knowledge. For more than a century, this university has educated and worked with outstanding people to deliver knowledge leadership for a better world.

    Since it was founded in Brisbane in 1909, UQ has provided exceptional study experiences, research excellence and collaborative partnerships, coupled with an unforgettable lifestyle and stunning climate, to deliver knowledge leadership for a better world. With 3 campuses and more than 40 teaching and research sites, UQ is the perfect place to teach, research and study. Take advantage of the extensive UQ features including the largest research library in Queensland, hundreds of quality study spaces, several museums, a theatre, 11 college residences, and magnificent sporting facilities, such as swimming pools, tennis, basketball and volleyball courts, sports fields, Olympic-standard running tracks, and gymnasiums.

    Our high-quality range of around 390 undergraduate and postgraduate programs is one of the most comprehensive in Australia, providing students with the latest and most advanced disciplinary knowledge and industry placements informed by UQ’s world-leading research. UQ’s 6 faculties, 8 globally recognised research institutes and 100+ research centres attract an interdisciplinary community of more than 2,000 scientists, social scientists and engineers, who continue UQ’s tradition of research leadership.

    As you enjoy Queensland’s stunning campuses and climate, you can also make the most of the University’s proximity to many natural wonders – including beautiful beaches, lush rainforests, outback deserts, the Great Barrier Reef, as well as the largest sand island in the world – and visit stunning tourist attractions within an hour’s drive, such as the Gold and Sunshine Coasts, Byron Bay, Lone Pine Koala Sanctuary, and the world-famous ‘Australia Zoo’. Within Australia, Brisbane is renowned as a friendly and affordable city, with plenty of dining and entertainment attractions, and was ranked by The Economist Intelligence Unit’s 2019 Global Liveability Index as the world’s 18th most liveable city, achieving a perfect score for education and healthcare.

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