Library Services Officer
Job No.: 656210
Location: Clayton campus
Employment Type: Full-time
Duration: 12-month fixed-term appointment
Remuneration:
At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
The Organisation
Monash University Library is one of Australia's leading academic libraries. Central to our 2020-2025 strategy is the vision of being a ‘modern, global top 100 library' where our content, collections, facilities, services and culture represent best practice and collectively make a significant contribution to the University's reputation and impact. We continually evaluate what we do in relation to the University's goals and always look ‘through our users' eyes'. While we work to ensure that our users' experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our website.
The Opportunity
As the first point of contact for all general Library enquiries from Monash students, staff, alumni and the general public, you will be an advocate for self-service and will also assist the broader Monash Library team in delivering high quality, accurate and timely Library services.
Enquiries are responded to across a range of contact points using electronic, face-to-face and telephone communication methods. You will be a key contributor as the awareness and productive use of Library spaces, resources and services is underpinned by the frontline services team, contributing to the student experience and supporting academics and researchers in their endeavours.
To succeed in this role, you will bring your commitment to customer service and operational excellence and renewal. You also bring your experience at not only building strong relationships but developing internal staff knowledge and skills in a way that broadens key skill sets and builds organisational capability.
If you believe you fit this profile, we look forward to receiving your application.
Whilst this position's primary location is the Clayton campus, frontline staff will be rostered to work at different library branch locations.
Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.
Be part of our story. Work with us to#ChangeIt.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
To apply for this position please submit:
For instructions on how to apply, please refer to “How to apply for Monash Jobs”.
Monash University seeks applicants for this opportunity who are able to demonstrate and present valid and current Australian work rights.
Enquiries
Elspeth Clarke, Senior Library Services Officer - Monash University Library, +61 482 993 486
Position Description
Library Services Officer
Closing Date
Wednesday 27 September 2023, 11:55pm AEST
Supporting a diverse workforce
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Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.
Job details
Title
Library Services Officer
Employer
Monash University
Location
Australia
Published
September 13, 2023
Application deadline
September 27, 2023
Job type
Administration/Managerment
Field
Business and Economics,Social Science
About the employer
Monash University Is the largest university in Australia, ranked in the world's top 100 and a member of the prestigious Group of Eight. We're named after Sir John Monash, and fuelled by his desire for our students to leave here with a greater sense of purpose, and the skills and confidence to create positive change.
In under 60 years, we've grown from a single campus into an education and research powerhouse with a presence on four continents, committed to the challenges of the age.
Our work is making an impact all over the world, from bringing clean water to villages in Africa to creating new life-saving medicines.
An international experience
With four Australian campuses, one in Malaysia and over 100 international partners, we're making a difference on a global scale. You'll have access to more research collaborations, more global partnerships, and a greater choice of overseas opportunities.
All Monash courses have an international focus, whether you take subjects on global issues, participate in study abroad programs, or learn alongside students from diverse cultures. Monash prepares you for the global workforce - you can start your degree in Australia, and continue your studies in Italy, Malaysia, India, China, or any of our 100 partner institutions worldwide.
A recognised world leader in research
We're active in over 150 fields of research across our 10 faculties, in areas as diverse as additive manufacturing, drug development, domestic violence and sustainable design. Many ideas developed at Monash - such as a new Malaria vaccine and 3D-printed engines - have been commercialised and are making a difference to the world we live in.
Partnerships in industry and government
Home to various precincts of innovation, we foster collaboration across traditional and unexpected disciplines. We build teams and form links, we bring together diverse minds - researchers, companies, businesses and technology - creating knowledge hubs of the future.
Plenty of options
Our large range of courses allows you to match your studies with your ambitions. Monash University offers one of the largest range of degrees in Australia, including over 140 innovative double degree options, bachelor, master and PhD degrees.
Scholarships
We believe everyone should have the opportunity to make their mark on the world, which is why we offer over 200 different types of scholarships for new and current students. They take care of everything from course fees to travel and accommodation. Our scholarships aren’t just reserved for those with the best academic track record – we provide support for disadvantaged students as well.