Job Description - Library Manager - Service Desk (Nights) (STA012400)

Job Description

Library Manager - Service Desk (Nights) - (STA012400) Library Manager, Service Desk (Nights)

Organization

: H0143 University Libraries

Description

INTERNAL APPLICANTS ONLY

This position provides customer service and assistance to students, faculty, staff, and visitors of the MD Anderson Library at night during the week. Working primarily at the Service Desk within the MDA Library, the successful candidate will assist users with library services, ensure building services are operational and secure the library at the close of business. The position will indirectly supervise student workers and other staff within the department. Service evaluation and processes for improvement also will be part of the successful candidate's responsibilities.

Duties

Serve as manager-on-duty evenings and nights

Indirectly supervise student service desk assistants

Act as primary point of contact to resolve customer service issues

Respond to user queries via in-person visits, phone calls, and various remote reference services

Determine the information needs of users; translate a user's questions into one that can be answered with the library's resources

Utilize the library's electronic and physical resources to find items for users. Educate users in taking advantage of these resources.

For questions beyond the capabilities of desk staff, have a thorough knowledge of University and library personnel and resources to properly direct these queries

Use the Alma Library Services Platform to provide accurate information to patrons, circulate materials, review and modify patron accounts, accept payment for fines and fees, and modify item records as necessary

Work with other campus and library units as necessary

Ensure building is secure at close of business each day

Hours: Sunday through Thursday, 3:00 pm to 12:00 am during fall and spring semesters Day/evening schedule during intersessions and summer term Position hours rotate with another night manager

EEO/AA

Qualifications

Associates and 3 years experience

Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristic of this field. Requires a minimum of three (3) years of directly job-related experience.

Education will be considered in lieu of experience.

Skills

Written and verbal communication

Decision-making

Interpersonal skills

Adaptability

Conflict resolution

Time management

Mentorship

Positivity

Willingness to learn

Cooperation

Notes to Applicant: Please provide names and contact information for three (3) professional references with application.

Salary: 3,881.00 - 5,047.00

Required Attachments by Candidate: Resume, Cover Letter/Letter of Application

Employee Status

: Regular/Benefits

Job Posting

: May 10, 2023, 4:16:59 AM