Royal Melbourne Institute of Technology

Royal Melbourne Institute of Technology

Learning and Teaching Support Officer (7 months & contracted by 3rd party)


Closing in 10 days



RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.


The Learning and Teaching (L&T) Support Officer provides administrative support to the Head of Department, Program Managers, Course Coordinators and academic staff within the School.

The responsibilities for this role include, but are not limited to: provide professional learning and teaching services support for the undergraduate and post graduate programs within the School; administrative and secretarial support for meetings, (including meeting scheduling, taking minutes and circulation of meeting documents); Head of Department calendar management; student engagement activities and departmental events; staff travel support; recruitment; and staff induction. The position provides report data and other reports as required by senior management staff member.


  • Provide high quality learning and teaching professional support services to staff and students of the relevant department and program including, but not limited to: process applications and forms, management of file systems, student advisement, management of administrative resources and teaching materials, meetings arrangement and minute taking, translation services, research support, leave calendar and travel arrangements.

  • Contribute to the development and management of school committees through attending meetings, preparing agendas and minutes, providing advice and recommendations related to administrative processes and procedures and support committee recruitment processes.

  • Provide support and guidance to relevant stakeholders on the management of program assessment board and at-risk students, organising and supporting the Student-Staff Consultative Committee, teaching and timetabling allocations, textbook inventories, course assessment processes, marks amendments processes, student feedback and complaints.

  • Provide in depth and detailed advice to students on program plans, program completion, course selections, career pathways and other development related issues.

  • Assist in coordinating, organising and running internal and external events through arrangement of logistics, catering, marketing and invitations for department and centre wide events including, but not limited to: guest lectures, intensive study courses, student company visits, corporate trainings, international visitors, academic staff visits to schools, and industry engagement events.

  • Regularly manage departmental projects including coordinating and planning a project, recruiting staff and student volunteers, managing budgetary related requirements, reporting the project status to management and documenting project activities.

  • Monitor School's Key Performance Indicators Dashboard to evaluate and provide a "snapshot" of academic staff performance within the School via generating report of key performance indicators for School personnel and programs, collecting and inputting specific data points for each assessment criteria and continually maintaining and improving the dashboards.

  • Participate in school-wide marketing related activities support including: monitoring and updating intranet (and other marketing and social media channels) content related to courses, programs, department information and providing bilingual coordination with Communications and Marketing Department to deliver program information on RMIT website.

  • Prepare necessary documents for staff recruitment including, but not limited to: job description, CVs for Heads of Department to review and interview. Prepare and process HR related documents for hiring new staff, reappointment, reclassification, workload variation, etc.

  • Assist staff in Hanoi Campus regarding documentation approval from Heads of Department to ensure a smooth operation between RMIT Hanoi and Saigon South campuses.

  • Carry out or support other duties as directed by the Learning & Teaching Support Senior Officer and Learning & Teaching Support Manager.


  • A relevant Bachelor's degree.

  • Demonstrated at least 1-year experience in administration role. Experience in the higher education sector is preferable.

  • Experience in using a range of Microsoft Office Suite programs and multimedia applications is preferred.

  • Strong customer service approach with ability to work effectively with a range of stakeholders across different locations.

  • Demonstrated ability to analyse, interpret and evaluate and present information to a wide range of audiences.

  • Ability to produce and present data via reports.

  • Team player with the ability to work independently as and when required.

  • Demonstrated organisational and time management skills with the ability to prioritise effectively and co-manage a wide range of tasks in a proactive manner.

  • Demonstrated skills in database management and record keeping.


  • Highly competitive gross salary depending on proven track record in meeting all the key selection criteria.

  • Annual leave 01 day per month

  • Accident Insurance 24/7

  • Free use of onsite gym

  • Library on campus and online - access to RMIT Australia online library


    English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).


    Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply' link below

    Applications Close:

    26 thg 11 2023 11.59 pm

    RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

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    Job details


    Learning and Teaching Support Officer (7 months & contracted by 3rd party)


    Royal Melbourne Institute of Technology




    November 13, 2023

    Application deadline

    December 13, 2023

    Job type



    Business and Economics,Education

    About the employer

    The Royal Melbourne Institute of Technology usually known as RMIT University is a research university established in Melbourne, Australia. The university has got a huge campus and has international recognition for providing brilliant vocational and professional education, applied research and other things. Francis Ormond laid the foundation for the university in 1887. It initially began as a night school where courses related to technology, art, and science were offered to students. The university was granted the title of the public university in 1992.
    RMIT University enrols almost 87,000 students every year, including 34,347 international onshore and offshore students. University also earns $54.1 million through their research income.

    The university holds 11th rank in the whole world in the field of art and design subjects. The main campus of RMIT University is in the centre of Melbourne city and has got huge heritage value as the campus is located in the oldest section of the city. Other two campuses of the university in Australia are Bundoora Campus and Brunswick Campus. It also has two regional sites and two campuses in Vietnam and a centre in Spain. Since then the campus has developed to 87 buildings.

    The unique feature of RMIT University is that there are no boundary walls and the whole of the university is spread along with the six city blocks covering a huge area of about 720,000 sqm.

    The strength of the alumni community of RMIT University is more than 437,000 graduates who are currently working across 130 countries. Some of the well-known alumni of the university are Jim Stynes, famous charity worker; James Wan, movie director and writer; Lydia Lassila, Australian winter Olympic gold medalist; Charles Billich, famous Australian artist and Australian animator Felix Colgrave.

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