Lead Program Analyst

Job Description

It's all about the customer.

As a Lead Program Analyst, you will lead and manage client deliverables relative to our loyalty engagements. This role requires you to have both business and technical expertise where we will need you to act as a primary liaison between the client and the technical delivery teams. You will play a key role in projects: requirements elicitation, documentation, configuration, and testing. In addition, you will be expected to work closely with the Project Manager (or Account Manager) to assist in project delivery.

What you'll do as a Lead Program Analyst

  • Interpret and articulate a client's vision, objectives and connect them to targeted customer journeys/use cases
  • Lead client discussions and quickly develop rapport and establish credibility that results in trust and respect from client, business, and technical teams
  • Facilitate effective project requirement/solution meetings while exhibiting confidence.
  • Help implement technology solutions in a cost-effective way and build key relationships with stakeholders/partners.
  • Review Offer/Moment related briefs, connect with stakeholders for clarifications and configure in the Loyalty platform. Understand business needs, program goals, and underlying solution to balance incoming requests/suggestions with capabilities and budget.
  • Lead the BSA team on data quality analysis and recommend changes when required
  • Lead and review detailed analysis of product feature fitment versus business requirements to create functional specifications for gap areas
  • Perform QC, smoke-testing, unit-testing, and validate the offers and moments in QA, UAT and Product regions ensuring error free configuration.
  • Lead client discussion on Offer requirements and configurations, review and provide walkthrough to project team on configurations. This includes ensuring all required offer attributes and performance insights are understood and implemented.
  • Lead review of BSA artifacts and other deliverables like requirements documents, source to targets, and API specifications
  • Lead effective client meetings, understand deliverables, and drive successful outcomes
  • Lead efforts towards building knowledge repository - Document functional documents, application existing capabilities, process documents, business rules documents for the Loyalty program, Program configuration and integration.
  • Document system context, requirements, use cases, user story ensuring coverage for all existing applications and solutions
  • Provide expertise and knowledge in Loyalty and Rewards management procedures and best practices
  • What skills you will use:

  • 8+ years of relevant business analysis work experience in the database/data-driven loyalty space
  • Extensive knowledge and experience in Loyalty & Rewards Management
  • Solid understanding of marketing concepts
  • Experience in delivering projects and solutions with using Agile/Scrum methodologies is a plus
  • Ability to lead and execute the documentation of business requirements, functional specifications, and other client deliverables
  • Expertise in understanding and analyzing data from different sources
  • Excellent understanding of data warehouse and data mart concepts
  • Expert SQL skills
  • Excellent understanding of API, JSON ,XML and SOAP UI
  • MS Office including Excel, Word, PowerPoint, and Visio.
  • Ability to multi-task, prioritize and quickly change priorities.
  • Excellent written and verbal communication skills
  • Ability to work collaboratively with global teams.
  • Ability to lead a team of BSAs and mentor them through projects and support their career growth
  • Ability to effectively navigate and lead a cross functional organization to get work done
  • Excellent drive and initiative, and sense of personal accountability
  • Excellent knowledge of Financial Services domain and PCI Compliance
  • Additional Information

    About Epsilon

    Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
  • Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
  • DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
  • CSR : https: // www. epsilon.com/us/about-us/corporate-social- responsibility
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



    Job details


    Lead Program Analyst




    United States


    June 11, 2024

    Application deadline

    December 21, 2023

    Job type



    Marketing & Sale

    About the employer

    Similar jobs

    Recent blogs