General Motor

General Motor

Lead Multimodal Product Designer – Conversational AI s

Description

This is a remote position; the selected candidate can reside and perform the work from anywhere within the United States.

About the Role:

Lead Multimodal Product Designer - Conversational AI Experiences

Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve consumers' experience? We are looking for a talented, curious, and highly motivated Lead Multimodal Product Designer to join our Conversational AI Experiences Design team. The ideal candidate will breathe design and have expertise in Voice/Conversational experiences to help us set strategic direction for omnichannel initiatives. You will join an expanding team working on end-to-end customer experience across channels, and address opportunities, and help drive innovation through user centric practices and design. In this role, you will have an incredible opportunity to be our customer's advocate and develop an inspiring vision and strategy across all channels.

In this role, you would collaborate with other designers, researchers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful data-driven design.

Responsibilities:

  • Lead complex initiatives to research, benchmark and improve GM's Conversational Experiences and identify key opportunities for our current ecosystem

  • Understand complex business and technical landscapes across the organization and product lines.

  • Build strong relations with internal stakeholders to understand priorities, collaborate on studies and actions to implement product and service solutions.

  • Identify, track, and monitor industry/experience trends and drivers of customer satisfaction.

  • Support prototyping efforts based on user insight and technical explorations.

  • Facilitate workshops, design sessions, and project meetings.

  • Visualize experiences and frameworks using storyboards, customer journeys, user flows, and low-fidelity wireframes and voice prototypesto illustrate vision and align key stakeholders.

  • Align various teams within the organization to ensure a connected end-to- end user experience that delights the target audience and supports business needs.

  • Provide design leadership through influence, judgment, communication, and collaboration to drive design decisions

  • Collaborate closely with team members to craft world-class user experiences across multi-modal products and platforms

  • Balance user needs, technical constraints, and business objectives to solve problems effectively

  • Craft conversational designs for voice-enabled and text-based interfaces, advocating usability and user-centered design principles

  • Create design deliverables to communicate conversational design work including dialog and user flows, sketches, prototypes, screen wireframes, and rigorous multimodal user interface specifications

  • Document end-to-end conversational interactions, from happy paths to rainy days, through sample dialogs, logic flows, and UI

  • Work with key stakeholders to brainstorm and identify opportunities, executing them as a flawless part of the overall user experience

  • Contribute to requirements gathering sessions and user stories from multiple teams and stakeholders

  • Support usability testing efforts by creating prototypes

  • Additional Description

    Requirements:

  • 5+ years of experience creating digital interfaces, large scale websites, or complex software applications across a range of channels (web, mobile, in-vehicle, etc.)

  • Demonstrated ability to facilitate and lead teams

  • Ability to combine vision with strong creative and tactical planning

  • Demonstrated experience in developing dynamic presentations in support of strategies

  • Strong portfolio with work samples showcasing expertise in user experience design, craft, aesthetics, and depth of thought

  • Experience in working across organizational boundaries to define, manage, and prioritize work

  • Experience incorporating research into the design process, including contextual inquiry, usability testing, heuristic evaluation, etc.

  • Strong written, visual, and verbal communication skills

  • Proficient in common design tools (e.g.Figma, Axure, VoiceFlow, etc)

  • Demonstrated experience documenting both screen-based as well as voice-only experiences

  • Demonstrated experience creating Interactive prototypes for multimodal (voice + visual) experiences

  • Strong abilities in sketching, mocking up, and evaluating interaction design

  • Preferred Qualifications:

  • Demonstrated subject matter expertise in research for conversational experiences

  • Understanding of Conversational Technologies, foundational elements of Conversation Design and LLMs

  • Workshop facilitation and experience with Design Thinking methodologies

  • Ability to communicate technical concepts to a non-technical audience (verbal and written).; able to produce and finalize complex documents.

  • Journey Mapping/ Storyboarding/ Wireframing/ Roadmappig

  • GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

    Compensation : The expected base compensation for this role is: (90,223 - 144,123 USD Annual ). Actual base compensation within the identified

    Bonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance.

    Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

    #LI-Remote #GM-Remote

    About GM

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    Why Join Us

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details

    Title

    Lead Multimodal Product Designer – Conversational AI s

    Employer

    General Motor

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    September 02, 2023

    Job type

    Research

    Field

    Engineering

    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.

     

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