Douglas College

Douglas College

Laboratory Technician, Hearing Instrument



Position Details

Position Information

Position Title Laboratory Technician, Hearing Instrument

Posting Number 02011SA Location Coquitlam Campus Grade or Pay Level S - Pay Level 15 Salary Range $58,606 per annum (with wage increments to a max of $65,718 per annum), which includes a special allowance of $2,000 per annum. Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 10/02/2023 End Date Day of the Week Mondays to Fridays Shift 8:00 AM - 4:00 PM Work Arrangements

This regular full-time (35 hours per week) position is available starting October 2, 2023. Regular hours of work are Monday to Friday, approximately 8:00am – 4:00pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the Coquitlam campus, however, successful candidate must be available for occasional work at the New Westminster campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule may be considered, subject to the terms of the College's Work From Home Policy.

What Douglas Offers

DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.

The Role

To facilitate all laboratory operations associated with the Hearing Instrument Practitioner Diploma program. To provide for the maintenance and control of laboratory equipment, materials and supplies, set up laboratory demonstrations and demonstrate the use of laboratory equipment. Provides exceptional client- centred service on a consistent basis to all stakeholder groups.


1. Manages the flow of patients and test subjects in the hearing testing and hearing aid dispensing facility.

a. works with students and patients in selecting options for hearing assistive devices;

b. creates work orders for the filling of prescriptions and forwards the work orders to suppliers as needed;

c. ensures quality control standards are met in the provision of customer services;

d. maintains an accurate accounting and inventory system in relation to dispensary operations.

2. Ensures the maintenance and control of laboratory equipment, materials and supplies.

a. checks labs on a regular basis to ensure readiness for use;

b. consults with faculty to determine laboratory needs for courses;

c. maintains a clean and safe laboratory environment for student use;

d. maintains an inventory of dispensary and laboratory supplies and equipment including an ongoing summary of consumable supplies costs;

e. performs minor repair of laboratory equipment;

f. initiates procedures for major repair or replacement of laboratory equipment;

g. ensures an adequate supply of required materials, prepares and processes appropriate paperwork for supplies orders including liaison with the Purchasing department and suppliers;

h. maintains an effective system for ordering equipment and supplies;

i. receives and checks equipment, materials and supplies ensuring orders are complete, supplies are maintained and equipment is operational.

3. Assists students with laboratory activities and assignments.

a. assists students with proper use of equipment;

b. assists students by modeling exemplary customer service behavior;

c. works cooperatively with faculty members to provide support for all laboratory activities;

d. demonstrates the safe use of equipment.

4. Provides technical support for the laboratory component of courses.

a. collects and sets up equipment and materials for instructional laboratories;

b. works with faculty in preparing and providing demonstrations on the use of laboratory equipment;

c. takes an active part in the development, evaluation and revision of laboratory activities and materials;

d. researches products for use in the laboratory including determining pricing and availability; works in collaboration with the Program Coordinator for timetabling the use of the laboratory space for the program as well as continuing education activities where appropriate;

e. assists in the annual development of capital requests;

f. assists with new faculty orientation.

5. Performs other related duties.

a. prepares staffing schedules for student assistants and supervises student assistants in the provision of customer service in the dispensary;

b. assists in ensuring the safe operation of the laboratory;

c. attends internal and external meetings.

To Be Successful in this Role You Will Need

  • Current licensure as an active Hearing Instrument Practitioner with the College of Speech and Hearing Health Professionals of BC in good standing, plus at least three years' related work experience. An equivalent combination of education and experience will be considered;
  • Experience with hands-on operation of various audiometry equipment, that may include audiometers, tympanometers, otoscopes, REM and/or sound field;
  • Experience with a range of hand-tools used in a hearing clinic environment;
  • Demonstrated English language skills, together with effective oral and written communication skills;
  • Demonstrated ability to:
  • Work safely in a clinical environment and model safe practices for others;
  • Develop and implement safe working protocols in a clinical environment;
  • Maintain a clean and efficient workspace, applying appropriate infection control practices;
  • Work independently with minimal supervision to meet deadlines and establish priorities;
  • Troubleshoot and assist others with troubleshooting;
  • Exercise initiative within a team setting and promote a positive work environment;
  • Maintain a working inventory of consumable items;
  • Link to Full Position Profile Equity Statement

    Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

    Needs a Criminal Records Check No

    Posting Detail Information

    Open Date 09/13/2023

    Close Date Open Until Filled Yes Special Instructions to Applicant

    Interested applicants must submit their application and all required documents online on the Douglas College Career Site www. Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by September 20, 2023. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

    Quick Link for Direct Access to Posting https: // www.

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
  • Are you a current or former Douglas College employee/student?
  • Current employee
  • Former employee
  • Current student
  • Former student
  • None of the above
  • If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)
  • (Open Ended Question)

  • If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
  • If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).
  • (Open Ended Question)

  • Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
  • Yes, I confirm
  • No, I am not able to meet this requirement
  • Documents Needed to Apply

    Required Documents

  • Resume
  • Cover Letter
  • References with Contact Information
  • Optional Documents

    Job details


    Laboratory Technician, Hearing Instrument


    Douglas College




    September 16, 2023

    Application deadline

    September 20, 2023

    Job type




    About the employer

    Douglas College, founded in the year 1970, is one of the largest public degree-granting colleges located in British Columbia, Canada. Douglas College offers degree and university courses in science and arts, programs in healthcare, business, arts, and human services. The institute boasts of two campuses, the main one in New Westminster and the other is the David Liam Campus suburban campus in Coquitlam as well as several smaller training centres in Surrey, Burnaby and Maple Ridge.

    The college provides both on-campus and off-campus housing options to the students. They have an extensive library with books and DVDs, articles, research help guides for the students. There is also a Douglas Open Repository, or DOOR, that is a collection of research and creative assets of the college.

    The campus also has a gym, a small box theatre and a large 300 seat proscenium theatre along with a lot of other recreational facilities. Douglas College has over 24,000 students enrolled, among which 17,000 are credit students and 8,500 continuing education students, and around 4210 are international students from 92 different countries. The academic staff consists of around 960 members.

    The college offers as many as 10 bachelor's degree programs in Applied Psychology Psychiatric Nursing, Physical Education and Coaching, Business Administration, Nursing, Therapeutic, Child and Youth Care, Recreation Performing Arts, Criminology and Social Work.

    The Douglas College has catered alumni that have excelled in their career paths. Some of the notable alumni of the Douglas college include poet Elizabeth Bachinsky, author Carleigh Baker for short story collection Bad Endings, businessman Frank Guistra, Gold medalist wrestler in Olympic, Daniel Igali, actor Adrian Holmes, and author Sky Lee.

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