Job Description
Innovative manufacturer of zero-emission vehicles Leader in transportation electrification in North America Every day, in our own way, we help improve our environment and our society.
You're passionate about technology. You thrive on challenges. You're stimulated by human interaction.
Come and join our IT service centre team. We work in a very new technological environment where we all want to guide and help users really benefit from these tools.
It's a huge challenge to deploy the latest technologies that will allow The Lion Electric to achieve its very ambitious growth objectives and, in this way make a positive contribution to the environmental impact.
You'll get the chance to develop your technical expertise, to deploy new technologies and to show your leadership in our dynamic, motivated team.
Here's why you should join our team:
You'll work in an exciting and constantly evolving work environment (you won't get bored with us)!
Work/life balance: When you need to take time off for you and your family, no worries – and no questions asked!
We offer (rock-solid) insurance coverage, and a great employee assistance program!
At Lion, your career potential is limitless!
As part of your daily work, you will:
Support incidents and service requests from users.
Accompany and advise users in the effective use of IT tools.
Triage, prioritize, and escalate incoming tickets and track service level (SLA) compliance.
Document and address repetitive issues.
Participate in projects to optimize workstation management tools and improve safety.
Contribute to the continuous improvement of service desk processes and practices to improve the efficiency and quality of IT services.
Take charge of the development of its technical expertise to keep it aligned with our technological environment in major transformation.
Performs any other tasks that may be required from time to time.
If you read our description this far, it means you're interested! Read on…
Professional skillsQualifications required
Job details
Title
IT Tech Support
Employer
Lion Electric
Location
Canada
Published
July 08, 2024
Application deadline
August 10, 2023
Job type
Junior
Field
HR
About the employer
The Lion Electric Co. is an innovative manufacturer of zero-emission vehicles. We design and manufacture all-electric school buses, midi/minibuses for special needs or urban transit as well as urban trucks. Lion is a leading OEM in transportation electrification in North America. We design, manufacture and assemble many components of our vehicles, including chassis, battery packs, cabin and powertrain.
Always actively seeking new technologies, Lion vehicles have unique features that are specifically adapted to its users and their everyday needs. We believe that transitioning to all-electric vehicles will lead to major improvements in our society, environment and overall quality of life.