Position Information

Position Information

Position Title: IT System Administrator II

Working Title: IT System Administrator II Position Number: 001331 Full-Time Or Part-Time: Full Time Time Limited Position: No Number of Vacancies: 1 Department: ITS Posting Number: 0401596 SHRA/EHRA: EHRA (Non-Faculty) Job Category: Technical Hiring Range: Commensurate with Education and Experience Overall Position Competency: Flat Rate Description of primary duties and responsibilities:

Primary Purpose of the Organizational Unit: The mission of Information Technology & Telecommunication Services is to explore, implement and support the uses of technology to achieve the University's academic and administrative objectives as stated in the University's strategic plan.

Primary Purpose of the Position:

The IT System Administrator II position is part of the team that manages a wide array of systems, which include both physical and virtual servers utilizing various operating systems, in addition to a cloud environment. Responsibilities include but are not limited to: patching and maintaining servers and systems, monitoring servers, and other mission critical systems, as well as documentation. The IT System Administrator II will identify and implement technological solutions with the goal of improving operation performance/efficiency. The IT System Admin II evaluates the current state of business technology resources and identifies new technologies, or upgrades/enhancements to existing technologies, which have the potential to improve business performance. Conducts cost/benefits and buy/build analysis, presents findings, and makes recommendations. Meets with end users to assess business objectives and define user needs. Ensures that technology is appropriately installed or configured and integrates with legacy solutions. In addition, the IT System Admin II will provide second level response for incidents reported by ITS tier one support and monitoring systems.

Description of Work Continued:

Duties and Responsibilities: Strategy & Planning – 25%

· Analyze and document University processes to help identify how SharePoint can meet those requirements.

· Determine when SharePoint is not the right solution for a business problem and communicate this effectively to campus stakeholders.

· Collaborate with project sponsors to determine project scope and vision.

· Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

·Primary architect for all custom SharePoint solutions.

·Provide expertise and support to university units and IT to determine how to best implement, support, and use SharePoint solutions.

·Participate in SharePoint infrastructure projects.

· Conduct research on emerging SharePoint development tools and strategies.

Operational Management – 60%

· Design, create, and organize sites, pages, libraries, lists, views, collections, workflows, web parts and user interfaces that support business processes. This includes participating in user interface design.

·Lead the complete software development lifecycle for SharePoint solutions, including analysis, design, configuring, programming, and testing. Work to ensure that SharePoint solutions meet stakeholder expectations. May include integrating third-party tools and/or custom code into SharePoint.

·Experience with web applications, programming languages and web services, e.g., APIs, cross-browser compatibility.

·Continually strive to improve the efficiency and usability of our SharePoint solutions, leveraging research and understanding of business needs.

·Promote user adoption by providing training, consultation, and support to the campus community to determine how to best use SharePoint solutions.

·Manage, support, and administer multiple applications to include system monitoring and tuning.

·Provide technical expertise and assistance with troubleshooting applications hosted on the University's server, storage, and backup infrastructure, as well as, in cloud.

Develop reports, interfaces and scripts when needed.

·Ensure the integrity and security of enterprise data in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.

·Anticipate, mitigate, identify, troubleshoot, and resolve problems involving servers and applications.

·Identifies opportunities for improvements and provides feedback to increase system efficiency.

·Performs other related duties as required.

Customer Service – 15%

·Resolving customer issues through our ticketing system in a timely and professional manner.

·Respond in a timely manner to service requests submitted pertaining to software issues.

·Utilizes performance management tools to track work assignments.

Minimum Education And Experience Requirements:

Bachelor's degree in computer science, computer engineering, or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or an equivalent combination of education and experience.

Knowledge, Skills And Abilities: Preferred Qualifications: Special Instructions To Applicants: Notice to Applicants Closing Date: Open Until Filled: Yes Additional Information for Applicants

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link: https: // jobs.uncfsu.edu/postings/23949

Supplemental Questions

Required fields are indicated with an asterisk ().

What is your highest level of completed education?

High School/GED

Associates Degree

Bachelors Degree

Masters Degree

Doctoral/Professional/PhD

Do you have System Administration experience?

Yes

No

If you answered yes, what systems and how many years?

(Open Ended Question)

Optional & Required Documents

Required Documents

Cover Letter

Resume/Curriculum Vitae

Optional Documents

Other Document

Unofficial Transcripts