University of Oxford

University of Oxford

IT Support Officer

IT Support Officer

IT Services, 13 Banbury Road, Oxford

Join Us as an IT Support Officer

Located in the heart of Oxford on Banbury Road, the University of Oxford offers a dynamic and intellectually stimulating environment, renowned worldwide for its excellence in research and innovation. From spearheading initiatives to combat climate change to developing ground-breaking vaccines, our work addresses pressing global challenges, making a real difference in the world.

Why Join Us?

At the University of Oxford, we prioritize the well-being of our employees, offering a range of benefits including:

  • Generous Contributory Pension Scheme
  • 38 Days Annual Leave
  • Comprehensive Childcare Services
  • Family Leave Schemes
  • Cycle Loan Scheme
  • Discounted Bus Travel and Season Ticket Travel Loans
  • Moreover, we foster a vibrant community with numerous social groups and sports clubs, providing opportunities for personal growth and development beyond the workplace.

    About the Role

    Joining our IT Services Department as an IT Support Officer, you'll play a crucial role in ensuring the reliability and performance of our IT infrastructure. Based in the Desktop Services Team within the Customer Services Group, you'll provide second-level technical support for users of our Managed Desktop Service.

    Please note: This role is based on-site, and remote working options are not available.

    Responsibilities include:

  • Responding to IT incidents and service requests, contributing to the development of technical documentation, and troubleshooting issues effectively.
  • You'll collaborate closely with team members and the Service Desk, delivering support via phone and remote tools.
  • Flexibility, motivation, and professionalism are key as you interact with colleagues across various departments, maintaining a high level of service at all times.
  • About You

  • We're seeking individuals passionate about delivering exceptional customer service and professional IT support.
  • As a team player comfortable working independently, you'll demonstrate a desire to learn new skills and deliver solutions promptly and consistently.
  • Your commitment to keeping colleagues and users informed of progress will be integral to your success in this role.
  • Application Process

    To apply, please submit a supporting statement, CV, and details of two referees online, addressing each point of the selection criteria outlined in the job description in your supporting statement.

    The closing date for applications is noon on Monday 15 April 2024.

    Interviews will take place on the week commencing 22 April and take place in person in Central Oxford.

    Contact Person : Alex Purbrick Vacancy ID : 171995 Contact Phone : Closing Date & Time : 15-Apr-2024 12:00 Pay Scale : STANDARD GRADE 6 Contact Email : [email protected] Salary (£) : 32332 - 38205 with a discretionary range up to 41732

    Job details


    IT Support Officer


    University of Oxford


    United Kingdom


    March 28, 2024

    Application deadline

    April 15, 2024

    Job type



    Computer Science,Education

    About the employer

    The University of Oxford is the oldest university in the English-speaking world, and is actually so ancient that its founding date is unknown – though it is thought that teaching took place there as early as the 11th century. It’s located in and around the medieval city center of Oxford, dubbed “the dreaming city of spires” by the 19th century poet Matthew Arnold, and comprises 44 colleges and halls as well as the largest library system in the UK. 

    There are 22,000 students at Oxford in total, around half of whom are undergraduates, while 40 per cent are international students. A quarter of the city of Oxford’s residents are students, giving the city the youngest population in the UK. 

    The University of Oxford does not have a main campus, its buildings and facilities instead being scattered around the medieval city center. Its colleges each have a distinctive character and traditions often dating back centuries. Colleges are self-governing institutions to which students usually apply directly. There are four academic divisions within Oxford University: Humanities, Mathematical, Physical and Life Sciences; Medical Sciences; and Social Sciences. The university’s particular strength is the sciences, and it is ranked number one in the world for medicine.

    Oxford is a youthful and cosmopolitan city with plenty to see and do. There are dozens of historic and iconic buildings, including the Bodleian Libraries, Ashmolean Museum, Sheldonian Theatre, the cathedral, and the colleges themselves.  Students can choose to spend their time studying or avail themselves of the many extracurricular activities available. There’s a strong musical life at Oxford, with clubs and societies spanning all genres, from jazz, through to classical and folk. Oxford is also ranked highly for sport, with its top rowers taking part every year in the world-famous boat race with the University of Cambridge on the River Thames. Drama lovers are also well catered for, with one of the largest and most vibrant university drama scenes in the country.

    Oxford has an alumni network of over 250,000 individuals, including more than 120 Olympic medalists, 26 Nobel Prize winners, seven poets laureate, and over 30 modern world leaders (including Bill Clinton, Aung San Suu Kyi, Indira Ghandi and 26 UK Prime Ministers). 

    It has a friendly rivalry with Cambridge for the title of best university in the UK and is regularly ranked as being one of the top three universities in the world. Notable Oxford thinkers and scientists include Tim Berners-Lee, Stephen Hawking and Richard Dawkins.

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