Sheffield Hallam University

Sheffield Hallam University

IT Support Analyst (IT Services) 4 posts

IT Support Analyst (IT Services) 4 posts

Infrastructure & Change Campus Support Grade 5 - £25,742 to £29,605 per annum, dependent on experience

Digital Technology Services Directorate (DTS) is recruiting for IT Analysts to join the IT Support Team. The IT Support Team sits within the Digital Technology Services Directorate. Our Digital Technology Service has been configured not only to deliver excellent IT services, but also to drive major IT development and change. It is a large service focused on enabling, implementing, and supporting a wide range of technology to meet the needs of the University Community.

You can find out more about working within Digital technology Services from Bailey Gleeson – Infrastructure Analysthere.

As an IT Support Analyst, you will deliver a proactive and efficient IT Support service, responding to requests for technical advice including the delivery of first and second line customer support, within agreed resolution targets.

We are looking for candidates with experience of carrying out IT solution support activities, as well as knowledge of various types of IT hardware and software. It is essential that Candidates have the willingness and ability to work weekends and evenings subject to business needs.

For this job we particularly welcome applications from minority ethnic applicants who are underrepresented in this area/ this type of job at Sheffield Hallam.

The University is unable to sponsor the employment of international applicants in this role.

Our benefits

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment. To find out more, please visit The Hallam Deal: Your Benefits.

Follow @sheffhallamjobs on Twitter for job alerts and information about what makes this a great place to work.

Having trouble with your application? Please see our FAQ's for more information

Contact Person : Martin Chinnery Contact Number : 0114 225 5568 Date Advertised : 13-Nov-2023 Closing Date : 26-Nov-2023 Location : City Employment Type : Permanent - Full Time Job number : 103206

Job details


IT Support Analyst (IT Services) 4 posts


Sheffield Hallam University


United Kingdom


November 14, 2023

Application deadline

November 26, 2023

Job type



Computer Science,Engineering

About the employer

Sheffield Hallam University is located in Sheffield, South Yorkshire in England. This is one of the biggest and the most diverse of the universities in England. The university is sprawled over two locations. They have a city campus that is situated in the city center near the Sheffield Railway Station and the collegiate campus is almost 2 miles away in the Broomhall Estate off Ecclesall Road in south-west Sheffield. They are the 11th biggest university in the UK, out of a total of 167 having 30,815 students, out of which 4,400 are international and 4,494 are the staff. There are 708 courses.

The former names of the university were Sheffield Polytechnic and Sheffield City Polytechnic. The university endowment is 0.52 million Pounds as of 2015. The Chancellor of the university is Helena Kennedy, Baroness Kennedy of the Shaws. The Vice-chancellor is Chris Husbands. Out of the total student strength, 24,455 were undergraduates, as of 2016-2017, and 6,365 were postgraduates. The university is associated with the Association of Commonwealth universities.

There are many research centers and the faculties have been divided into four parts, namely the faculty of Science, Technology and Arts (STA), Faculty of Social Sciences and Humanities (SSH), Faculty of Health and wellbeing (HWB) and Sheffield Business School (SBS). They have 30 centers for research, including the Art and Design Research Centre and Biomedical Research Centre, among others. Helena Kennedy is the present Chancellor who is also a broadcaster, barrister, and the life peer of the House of Lords. SHU is the leading partner for Higher Futures, the Lifelong Learning Network (LLN) for Southern Yorkshire, North Nottinghamshire and North Derbyshire.

There are many notable alumni, including Kid Acne, who is a musician and artist, Roma Bubuniak, who is an artist. The notable staff includes Alison Adam, who is the professor of society, technology and science and I.M Dharmadasa, who is an applied researcher and physicist specializing in low in cost solar cells.

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