University of Worcester

University of Worcester

IT Student Support Assistant

IT Student Support Assistant Service Support Location: St John's Campus

Post Type: Hourly Paid Hourly Rate: £11.44 + £1.60 Holiday Pay Contract Type: Temporary - Ends 31/07/2025 Advertised On: Tuesday 07 May 2024 Closing Date: Tuesday 21 May 2024 Interview Date: Monday 03 June 2024 Reference: IT2401

The University of Worcester IT Service has created several opportunities for students who are looking to gain work experience, becoming a part of our team which is integral in the running of many services within the University. This role will require the applicant to be highly motivated and flexible when meeting the business needs across 7 days a week, 07:00 until 21:00.

This role includes supporting our IT Service desks within The Hive and The Pierson Study Centre, providing face-to-face IT support to Students, Staff, external guests, and members of the public. In addition to performing pre- maintenance checks across audio visual technology in learning spaces.

The successful candidate will be required to work regularly on both the St Johns campus and the City campus and must have a flexible approach to covering absence at short notice. IT Student Support Assistants generally work a minimum of 4 hours per week and generally work between 4 – 8 hours for walk-up support desks and 2 hours for pre-maintenance checks. This post will cover the Summer 2024 period & Academic Year 2024 - 2025.

This type of paid work is an ideal way for students to enhance their CV. Training and support is provided where appropriate.

If you are enthusiastic, driven, and value outstanding customer service we want to hear from you.

Informal queries in relation to this vacancy are welcome and should be directed to Felicity Walker, Team Lead: Service Centre, by emailing [email protected]

Further details: Job Description Person Specification

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Job details


IT Student Support Assistant


University of Worcester


United Kingdom


May 08, 2024

Application deadline

May 21, 2024

Job type



Business and Economics,Education

About the employer

The University of Worcester was established in 1948 as Worcester Emergency Teacher Training College. The institution was renamed as Worcester Teacher Training College and again as Worcester College of Higher Education in 1976. In the 1970s, the Council for National Academic Awards (CNAA) granted validation to the degrees conferred by the college. The college acquired Herefordshire and Worcestershire College of Nursing and Midwifery in 1995. In 1997, the degree-awarding powers of the institution were affirmed by the Privy Council and its name was changed to University College Worcester. The institution received the status of a university in 2005 and was given its current name. In 2010, the university was given the power of awarding research degrees by the HM Privy Council.

The university has four sprawling campuses scattered across Worcester in the UK. St John's Campus is the site of the university's establishment and houses several residence halls, teaching spaces and sports facilities. The campus is home to the University's National Pollen, Aerobiology Research Unit and Worcester Students' Union. It also includes various facilities like Drama Studio, a multigym, Digital Arts Centre, a sports hall and AstroTurf pitches. Situated at Worcester City Centre, the university's City Campus houses the McClelland Health and Wellbeing Centre, Worcester Business School, Jenny Lind building and the Hive library. Located along a riverbank, the university's Severn Campus features modern study facilities, performance analysis suites, dance studios and the University's Arena. The Lakeside Campus serves as an activity and outdoor learning centre.

Consisting of nine academic schools, the University of Worcester offers numerous full-time and part-time UG and PG programmes in various fields of education like arts, sciences, humanities, education, nursing, psychology, allied health, environment, sports business, law, maths and media. It houses over 10,800 students including lots of international students from various countries around the globe. The university maintains strategic partnerships with many prestigious local and international institutions such as Birmingham Metropolitan College in England, Coleg Gwent in Wales and Iron Mill College in Devon. Also, the university houses a committed placement team that strives to provide the students with excellent employment opportunities.

The university has several notable and successful alumni. Swaroop Sampat is a famous Indian actress who is known for her role in the TV serial called 'Yeh Jo Hai Zindagi'. Daryl Mitchell is a professional English cricket player. Jacqui Smith is the first female to ever serve as the United Kingdom's Home Secretary. Kyle Pryor is a popular English actor best known for playing the role of Nate Cooper in 'Home and Away'. Kayleigh Pearson is a well-known English model who won the second High Street Honey competition by FMH.

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