Company Description
People Can Fly is one of the leading independent AAA games development studios
with an international team of hundreds of talented individuals working from
offices located in Poland, UK, US, and Canada, and from all over the world
thanks to our remote work programs.
Founded in 2002, we made our mark on the shooter genre with titles such as
Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of
the most experienced Unreal Engine studios in the industry and we are
expanding it with in-house solutions called PCF Framework.
Our creative teams are currently working on several exciting titles: Gemini is
our new project being developed with Square Enix; Maverick is a Triple-A game
developed in collaboration with Microsoft Corporation; Bifrost, Victoria and
Dagger are projects we're growing in the self-publishing model. We also have
one project in the concept phase – Red; as well as two projects in VR
technology – Green Hell VR and Bulletstorm VR - an exciting VR version of our
cult-classic shooter.
With over 20 years of experience, PCF sets out to explore new horizons. We aim
to combine our expertise with creativity of the best and most forward-thinking
talents in the industry to work together on the new generation of action games
for the global gaming community.
If you decide to accompany us on this journey, you'll have a chance to perfect
your craft and expand your knowledge, working alongside leaders in the
industry on bringing a brand-new unique experience to the players worldwide.
Job Description
IT support for Desktop Support and Systems
Collaborate with internal teams to identify and address technical
challenges
Users support (including Google Workspace, Autodesk, Adobe, Active
Directory, and Perforce)
Troubleshooting a variety of technical issues across different operating
systems, various applications, and hardware
Video Conferencing troubleshooting, including Google Meet, Zoom, and Slack
Provide technical guidance on applications and security practices
Procurement and device management
Troubleshooting remotely via TeamViewer
Support employee technology lifecycle, i.e. hardware, software, and
peripherals
Asset and software tracking
Provide excellent customer service and support to end-users
Provide technical support onsite and remote
Document and maintain accurate records of technical issues and resolutions
Qualifications
Ability to read users and make great judgment calls
Patience and a desire to provide world-class customer service
Flexible and inclusive interpersonal and communication skills
Proven ability to work independently with minimal supervision; must be a
self-motivated; self-starter that can initiate ideas and take ownership of
work
Ability to utilize root cause analysis to identify problems from symptoms
and implement solutions inclusively with team and business partners
Ability to learn new technologies quickly and with minimal guidance
Thrives on technical challenges and takes pride in solving them
Strong interpersonal and communication skills, with a customer-centric
approach
Additional Information
What we offer:
A competitive salary and performance-based annual bonuses.
Private medical healthcare including dental treatment for PCF members and
their families (Signal Iduna).
MultiSport card for you and your family members or friends.
Access to Worksmile - cafeteria program.
Free library with a wide range of games and books you have unlimited
access to.
In-company Polish and English language classes.
Fresh fruit, snacks, and beverages for everyone in the office.
Flexible working hours.
Free virtual health and mental wellbeing sessions are included in the plan
for members and their dependents.
Personal development opportunities and ability to work in a global
environment.
Work in a creative team with people full of passion for what they do.
