Position Information

Position Information

Responsible Hiring Manager John Schottenbauer, Jesse Trutwin

Job Title IT Service Desk Technology Assistant Job Group Student Job Type No Response Indicate specific days and hours to be worked. Campus Location Duluth Posting Specifications Open to all qualified candidates Department/Discipline Information Technology Pay Rate $11.75 Job Start Date Summer 2023 Hours Per Week 10-20 Purpose/Description

Under the supervision of the IT Service Desk Manager, this position is responsible for providing first tier support to St. Scholastica faculty, staff and students for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner while providing initial solutions to IT Services questions and requests. These duties will include answering emails, telephone calls, and in person visits; entering tickets and assigning to the appropriate staff in the IT Department.

Job Duties

Assist students, staff, and faculty with technology questions and/or problems.

Staff the Computer Support Help Desk.

Troubleshoot audio/video equipment problems.

Create and resolve work orders

Report equipment problems.

Required Qualifications

Must be a current or incoming CSS student

Commitment to providing outstanding customer service.

Have the ability to work virtually and/or on campus if need be. If one is working virtually, they must have their own computer.

Have the ability to use Google Chat as the primary mode of communication between Help Desk staff

Interest in technology and desire to learn more.

Availability to work a minimum of 10 hours per week.

Strong work ethic and reliability.

Completion of the TA Job Training course.

Some night and weekend shifts may be required.

Preferred Qualifications

Customer Service skills, technical aptitude.

Special Instructions to Applicants

Must be a current or incoming CSS student.

Preference is given to students that qualify for federal student employment.

The questions below will be used to gauge your current level of technical knowledge and customer service experience. Please answer each question to the best of your ability; do not use outside resources.

Open Until Filled Yes EEO Statement:

The College of St. Scholastica is an affirmative action/equal opportunity employer committed to creating an educational and work environment that is rich in diversity, inclusive and supportive of all students, faculty and staff. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, sex, sexual orientation, sex identity, gender expression, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To learn more about how St. Scholastica supports diversity and inclusion throughout the College, visit our Inclusive Excellence page.

Supplemental Questions

Required fields are indicated with an asterisk ().

Why are you interested in working at the Help Desk?

(Open Ended Question)

Do you qualify for federal student employment?

Yes

No

Don't know

Describe how you have provided customer service in your past work.

(Open Ended Question)

Describe a past work or school related accomplishment that you are proud of:

(Open Ended Question)

What is the difference between computer software and computer hardware?

(Open Ended Question)

What is the difference between Microsoft Windows and Microsoft Office?

(Open Ended Question)

What are some differences between Windows 10, Windows 7 and Mac OSX?

(Open Ended Question)

How would you tell a customer that their computer problem is not supported by the college?

(Open Ended Question)

A customer asks you a question, and you don't know the answer. How do you resolve the situation?

(Open Ended Question)

You are working alone at the Help Desk. There are multiple emails in the helpdesk inbox, you promised a Zoom meeting with a requester, but a major system is reported down. Which do you attend to first and why?

(Open Ended Question)

Do you qualify for Federal Work Study? (To find out, check on your award letter. You qualify if “Work Options, Estimated Student Employment” is present on your award letter. If you are still unsure, email [email protected])

No

Don't Know

Yes

Required Documents

Required Documents

Optional Documents