University of Oxford

University of Oxford

IT Officer - 1st Line

IT Officer - 1st Line

Saïd Business School, Park End Street, Oxford and Egrove Park, Kennington

Grade 5: £28,759 - £33,966 per annum

Permanent, full time

We are a leading educational institution committed to providing an exceptional learning environment for our students, faculty and staff. Our IT Service Desk Team plays a pivotal role in ensuring seamless technical support and service delivery to our diverse community. As an IT Officer (1st Line Support), you will be an integral part of our IT Service Desk Team, providing on-site technical assistance to our staff, faculty, students, participants and visitors. You will act as a customer champion, offering specialist advice and support on IT-related issues, and delivering the best possible service with a sincere willingness to help. This role encompasses providing 1st line technical assistance across PCs, networking and hardware, as well as assisting with project work to achieve team objectives.

Key responsibilities:

  • Provide 1st line support on all IT and communications issues to the School's IT customers via various communication channels.
  • Work within the ITIL framework, ensuring compliance with all policies, processes and procedures.
  • Provide desk-side, telephone and remote support, troubleshooting problems and answering queries.
  • Work on a rota basis covering shifts Monday to Friday between 8 am and 6 pm, including Bank Holidays when required.
  • Assist with new hardware and software installation/configuration/upgrades.
  • You should have prior experience in 1st Line IT Support and proficient customer service skills. Additionally, you should have technical expertise in Microsoft Windows OS, Mac OS and Microsoft Office 365, along with Active Directory User and Computer administration.

    You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https: // www.

    Further information on this role can be found in the job description.

    The Saïd Business School offers very generous benefits, some of which are:

  • Generous holiday allowance of 38 days including bank holidays
  • Membership of the Oxford staff pension scheme
  • Discounted bus travel
  • Subsidised onsite catering
  • Cycle loan scheme
  • Plus, many other University benefits
  • All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

    For further guidance and support, please visit https: // www.

    The closing date for applications is 15 May 2024 at 12.00 noon.

    Contact Person : Kateryna Tolok Vacancy ID : 172800 Contact Phone : Closing Date & Time : 15-May-2024 12:00 Pay Scale : STANDARD GRADE 5 Contact Email : [email protected] Salary (£) : £28,759 - £33,966 per annum

    Job details


    IT Officer - 1st Line


    University of Oxford


    United Kingdom


    May 09, 2024

    Application deadline

    May 15, 2024

    Job type



    Computer Science

    About the employer

    The University of Oxford is the oldest university in the English-speaking world, and is actually so ancient that its founding date is unknown – though it is thought that teaching took place there as early as the 11th century. It’s located in and around the medieval city center of Oxford, dubbed “the dreaming city of spires” by the 19th century poet Matthew Arnold, and comprises 44 colleges and halls as well as the largest library system in the UK. 

    There are 22,000 students at Oxford in total, around half of whom are undergraduates, while 40 per cent are international students. A quarter of the city of Oxford’s residents are students, giving the city the youngest population in the UK. 

    The University of Oxford does not have a main campus, its buildings and facilities instead being scattered around the medieval city center. Its colleges each have a distinctive character and traditions often dating back centuries. Colleges are self-governing institutions to which students usually apply directly. There are four academic divisions within Oxford University: Humanities, Mathematical, Physical and Life Sciences; Medical Sciences; and Social Sciences. The university’s particular strength is the sciences, and it is ranked number one in the world for medicine.

    Oxford is a youthful and cosmopolitan city with plenty to see and do. There are dozens of historic and iconic buildings, including the Bodleian Libraries, Ashmolean Museum, Sheldonian Theatre, the cathedral, and the colleges themselves.  Students can choose to spend their time studying or avail themselves of the many extracurricular activities available. There’s a strong musical life at Oxford, with clubs and societies spanning all genres, from jazz, through to classical and folk. Oxford is also ranked highly for sport, with its top rowers taking part every year in the world-famous boat race with the University of Cambridge on the River Thames. Drama lovers are also well catered for, with one of the largest and most vibrant university drama scenes in the country.

    Oxford has an alumni network of over 250,000 individuals, including more than 120 Olympic medalists, 26 Nobel Prize winners, seven poets laureate, and over 30 modern world leaders (including Bill Clinton, Aung San Suu Kyi, Indira Ghandi and 26 UK Prime Ministers). 

    It has a friendly rivalry with Cambridge for the title of best university in the UK and is regularly ranked as being one of the top three universities in the world. Notable Oxford thinkers and scientists include Tim Berners-Lee, Stephen Hawking and Richard Dawkins.

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