Royal Melbourne Institute of Technology

Royal Melbourne Institute of Technology

Innovation & Service Design Lead


Closing soon


  • Full-time, Fixed Term position until August 2025

  • Salary HEW 8 + 17% Superannuation and Flexible Working Arrangements

  • Based at the Melbourne CBD campus, and hybrid ways of working

  • About the Role/You

    We are currently seeking an Innovation & Service Design Lead to join our team. In this role, you will be responsible for designing and facilitating innovative, experiential learning programs that focus on building innovation and entrepreneurship skills. These programs will cater to various learner segments, including students, corporate and industry clients and partners, start-ups, and future founders.

    As the Innovation & Service Design Lead, you will be at the forefront of innovation, constantly striving to deliver valuable and engaging learning and work experiences. You will integrate design thinking and human-centered design principles into the development of these experiences, ensuring that they are both user-centric and impactful.

    Using collaborative, lean, and iterative product and service management approaches, you will design, launch, and deliver these programs, with a strong emphasis on the quality of experience and learning outcomes.

    We are looking for someone who is passionate about entrepreneurship, innovation, future-ready skills, and experiential learning. As the Innovation & Service Design Lead, you will champion interest in these domains and play a key role in driving their importance within our organization.

    To be successful in this position, you'll have:

  • An ability to dynamically facilitate experiences, lead groups and foster an environment conducive to innovation and entrepreneurship

  • An ability to utilise lean and iterative product development principles to develop and maintain effective customer-centric service-based offerings.

  • Experience in emerging tech, entrepreneurship, lean startup, research commercialisation, human-centred design or systems thinking

  • An understanding of User Experience (UX) and/or Customer Experience (CX) design

  • An ability to effectively collaborate with cross-university teams, industry experts, and various stakeholders to co-create learning experiences and proposals.

  • Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

    About RMIT Activator

    RMIT Activator activates knowledge and generates impact through entrepreneurship. Our mission is to empower founders, ventures and communities to deliver global impact, at scale, ensuring sustainability of people and planet into the future. We do this through a suite of entrepreneurial skills and venture support programs and services and large-scale impact projects and partnerships.

    RMIT Activator is a partner on a number of collaborative, externally funded projects with public and private partners seeking to drive sustainable economic impact and empowerment across a diverse range of communities and contexts. RMIT Activator provides entrepreneurship as a platform to achieve these aims, designing and delivering a range of entrepreneurial engagements and programs to uplift entrepreneurial capability and activity and generate sustainable impact and outcomes.

    To Apply

    Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.

    For further information about this position, please see the Position Description hyperlinked below or contact Guy via email [email protected].

    Innovation & Service Design Lead Position Description


    Applications Close:

    4 Dec 2023 11.59 pm

    RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

    At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https: // www.

    We are a Circle Back Initiative Employer – we commit to respond to every applicant.

    Job details


    Innovation & Service Design Lead


    Royal Melbourne Institute of Technology




    November 21, 2023

    Application deadline

    December 04, 2023

    Job type



    Arts and Culture,Education,Social Science

    About the employer

    The Royal Melbourne Institute of Technology usually known as RMIT University is a research university established in Melbourne, Australia. The university has got a huge campus and has international recognition for providing brilliant vocational and professional education, applied research and other things. Francis Ormond laid the foundation for the university in 1887. It initially began as a night school where courses related to technology, art, and science were offered to students. The university was granted the title of the public university in 1992.
    RMIT University enrols almost 87,000 students every year, including 34,347 international onshore and offshore students. University also earns $54.1 million through their research income.

    The university holds 11th rank in the whole world in the field of art and design subjects. The main campus of RMIT University is in the centre of Melbourne city and has got huge heritage value as the campus is located in the oldest section of the city. Other two campuses of the university in Australia are Bundoora Campus and Brunswick Campus. It also has two regional sites and two campuses in Vietnam and a centre in Spain. Since then the campus has developed to 87 buildings.

    The unique feature of RMIT University is that there are no boundary walls and the whole of the university is spread along with the six city blocks covering a huge area of about 720,000 sqm.

    The strength of the alumni community of RMIT University is more than 437,000 graduates who are currently working across 130 countries. Some of the well-known alumni of the university are Jim Stynes, famous charity worker; James Wan, movie director and writer; Lydia Lassila, Australian winter Olympic gold medalist; Charles Billich, famous Australian artist and Australian animator Felix Colgrave.

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