University of Plymouth

University of Plymouth

Information Assistant

Job details

Job reference


Date posted


Application closing date





£21,254 to £22,681 pro rata per annum – Grade 2

Contract Type

Permanent, Part-time

Contractual hours


Job category/type

Professional/Support Services
Information Assistant


Library and Digital Support (LDS) are looking to appoint a permanent, part- time Information Assistant to work 2pm – 8pm Monday – Sunday (3 days on-3 days off).

What will you be doing?

You will report to a Service Operations Manager and contribute to the delivery of a customer focused, cost effective and efficient library and digital support service. Duties will include:

  • Staffing the Library Reception Desk – Supporting University staff, students and visitors with library access and general enquiries including remote support outside of core hours.
  • Ensuring that the physical learning spaces both within the Library and across Campus meet the needs of the students and that they are safe and comfortable to use e.g. Health & Safety checks, fault reporting, signage and furniture maintenance.
  • Ensuring physical stock is readily available and in good condition e.g. shelving, pickup, emptying book bins, handling alerts and reservations.
  • We are looking for a positive and pro-active individual with excellent customer service and administrative skills who are comfortable liaising with teammates, professional service staff, students and external customers, with a flexible approach to working in a busy team. You will be working with systems such as Alma, Primo, Sunrise, Agresso, SharePoint and MS Teams.

    Please see the Job Description for the Skills required for this role.

    You may be asked to sort and shelve books, pack or unpack boxes, lift boxes and other reasonable weights and move trolleys or small items of furniture with reasonable adjustments where necessary.

    The library operates 24/7 365 and staff will be required to work unsocial hours (early mornings, evenings, weekends, bank holidays and university closed periods) with the possibility this will involve lone working.

    Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

    For an informal discussion to find out more about the role then please contact Claire Edwards by email at [email protected].

    Interviews are likely to take place week commencing Monday 4th December 2023 and you will be notified if you have been shortlisted or not.

    This is a permanent, part-time position, working on a rolling 3 days on, 3 days off pattern (2pm – 8pm Monday – Sunday).

    We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

    A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth's strategic vision, and will adopt the University of Plymouth's HR policies and procedures in full unless otherwise stated.

    The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

    We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.

    Job Description

    Job details


    Information Assistant


    University of Plymouth


    United Kingdom


    November 16, 2023

    Application deadline

    November 26, 2023

    Job type



    Architecture and Design,Computer Science,Education

    About the employer

    The University of Plymouth is a public university that was established in 1862 as a polytechnic institute. The institute gained the status of a university in 1992 and is also the first contemporary university to start a private medical and dental school. It is affiliated to ACU, EUA, CHUC, and Universities UK. The university has academic collaborations with several renowned institutes including GSM London, Highlands College, Weymouth College, Strode College, City of Bristol College, and Exeter College.

    Notably, the main campus of the university dwells at the center of Plymouth. It includes academic buildings, libraries, laboratories, and student residence halls. The main campus is home to the Faculty of Arts, Humanities and Business, Faculty of Science and Engineering, and the Faculty of Health, as well as the University of Plymouth Students’ Union. The North Plymouth campus hosts the School of Medicine, School of Dentistry, and School of Biomedical and Healthcare Sciences. The Roland Levinsky Building, a 9-story structure, houses a public art gallery, digital media suites, and three performance rehearsal studios.

    The Charles Seale-Hayne Library with 24x7 accessibility houses more than 350,000 books, e-books, journals, and additional resources for research, learning, and teaching. The primary mode of transport in the campus involves cars and two-wheelers. Also, the nearest railway station is just a few minutes’ walk from the campus.

    The academic structure of the university is organized into faculties, each of which comprises a number of schools that offer undergraduate, postgraduate, and doctoral-level degree programs in various disciplines. The Faculty of Arts, Humanities, and business offer degrees in English, art history, architecture, fine art, photography, media arts, dance, theatre, and music. Plymouth Business School is part of the University of Plymouth's Faculty of Arts, Humanities, and the School offers undergraduate and postgraduate (masters) degrees, is research active, and works in partnership with industry and organizations across the world. The Faculty of Health comprises the former University of Plymouth Faculty of Health and Human Sciences and Faculty of Medicine and Dentistry and offers degree programs in social work, and medical sciences. The Science and Engineering Faculty offers degrees in mathematics, computing, environmental sciences, and also professional diving.

    The University of Plymouth is a three-time winner of the Queen's Anniversary Prize for Higher and Further Education, most recently in 2019 for marine microplastic pollution research. The university has over 19000 students and 2,500 staff members. The student population of the university comprises of 3,000 international students from 100 countries. In addition to that Over 4,500 students per year benefit from placements and work-based learning.

    The university has many distinguished alumni who are leaders and have received awards in their fields. The alumni list of the university includes Sebastian Clover (the youngest sailor to cross the Atlantic Ocean), Monty Halls (A Wildlife Presenter at BBC), Jane Wilson-Howarth (Physician and a Travel-Writer), Mandy Chessell (Computer Scientist), Clare Nasir (Meteorologist), Darren Jones (MP for Bristol North West), and Jaka Aryadipa Singgih (Indonesian Politician and Entrepreneur).

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