Macquarie University

Macquarie University

Hotel Front Office Manager




Exciting opportunity for an experienced Hotel Front Office Manager to join our Hotel and Conferencing team to deliver efficient operations and services to guests.


An exciting opportunity for a Full Time Hotel Front Office Manager to join our Hotel and Conferencing team. This will be a great opportunity to work within a strong team to develop your career in the hospitality industry.

We are looking for a hands-on manager to oversee the front office and housekeeping team within the hotel to deliver efficient operations and excellent customer service to all guests.

Duties include:

  • Manage and develop the Front Office team including recruitment, induction, performance management and training.
  • Resolve and respond to guest complaints in a timely and professional manner.
  • Stock management, including inventory control, ordering and maintaining stock levels.
  • Collaborate with relevant stakeholder to deliver outcomes.
  • Guide and support the team in providing outstanding guest experience.

    MGSM Hotel and Conference Centre, an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The hotel & conference centre facilities include hotel accommodation, A la carte restaurant, café and multipurpose meeting and event space.


    You will have proven experience in Hotel Front office management or supervisory experience, you have a passion for excellent customer service and have previously led or supervised a diverse team. Your previous people experience will be integral in leading your team, supporting their development, and creating memorable experiences for your guests.

    You have excellent communication skills and possess good understanding of hotel property system (Opera) and global distribution system (GDS/Siteminder).

    Benefits of Working for MGSM hotel & Conference centre

  • Professional development and career progression opportunities
  • Paid concessional days between Christmas and the New Year
  • 25% off purchases at all Campus Life operated outlets
  • Fun and collaborative values-driven culture
  • Full access to the university's library (borrowing, printing, and data bases)
  • If you have experience in the same field, are looking for a new challenge and ready to work in a fun and friendly environment, apply now to start ASAP!

    To Apply

    To be considered for this position, please submit your CV and short cover letter outlining your suitability for the role addressing the criteria.

  • Demonstrated experience working in the front office, housekeeping, and maintenance in a hotel environment
  • Demonstrated experience managing and leading service focused teams
  • Excellent knowledge of various hotel revenue management systems including Opera, GDS and third-party distribution channels
  • Excellent time management and analytical skills
  • Strong customer skills with the ability to build strong relationships
  • All applicants must have the right to work in Australia.

    In the first instance, please direct any queries to General Operations Manager at [email protected]

    If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    27/09/2023 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

    Job details


    Hotel Front Office Manager


    Macquarie University




    September 14, 2023

    Application deadline

    September 27, 2023

    Job type



    Business and Economics

    About the employer

    Established in 1964, Macquarie University is a public university located in the suburbs of Macquarie Park in Sydney, Australia. The establishment of the university marked a bold step towards transforming the otherwise traditional education system that was prevalent in Australia. The institution offers several facilities and services to students and is ranked among the leading universities globally.
    The university has a total student enrolment of 40,209 students of which 27,795 students belong to full-time programs and 12,414 belong to part-time programs. The university saw a total of 8,641 international admissions and 31,568 domestic student enrollments for the last academic year (2019-20).

    A vibrant hub for students, researchers, and teachers, all work towards pursuing a common goal of a brighter future. Macquarie University has been ranked among the top 1% of universities in the world by QS World University Rankings, 2020. Considered one of the top universities in Australia, the university has been on the ninth position for Australia for employability (QS Graduate Employability Rankings, 2020), producing graduates that are among the most sought after professionals in the world.

    Spanning across 126 acres of land, the university provides an extensive range of courses for students to choose from. The Faculty of Business, The Faculty of Education, The Faculty of Engineering, The Faculty of Law, The Faculty of Science, The Faculty of Medicine and Health, The Faculty of Arts and Social Sciences, The Faculty of Information Technologies, The Faculty of Languages and Linguistics, The Faculty of Media, Communications and Performing Arts, The Faculty of Psychology and Cognitive Science and The Faculty of Security, Intelligence and Criminology offer various courses and research degrees for both undergraduate as well as graduate studies.

    The university has several accommodation options for its students to choose from. Students can select their hall of residence according to their preferences and would not face any inconvenience during their stay in the city. Amenities at Macquarie University campus include a Bookshop, Counselling Services, Cafes, Medical Clinic, Pharmacy, and a Private Hospital along with other facilities. The university is situated at a prime location and has the availability of most resources, students would require around its premises.

    The University also offers excellent sports facilities to students which are considered to be one of the greatest in the country. The Sports and Aquatic Centre located at the university has swimming pools, health clubs, basketball and squash courts, and even a martial arts area for students to indulge in.

    To promote global higher education, Macquarie University awards scholarships to the tune of $6 million. Scholarships are awarded on the basis of academic merit, diversity, leadership capabilities, financial hardship, and/or key achievements such as sports and voluntary experience. The university has one of the most substantial scholarship programs in Australia, providing several opportunities each year to international students to undertake studies at the university.

    Ranked among the safest cities in the world, Sydney is an ideal study destination for students from all across the world. The university takes the safety of its students very seriously and has security personnel posted within the campus walls.

    Some of the notable alumni of Macquarie University are Chris Lilley - Australian comedian, Rob Oakeshott - Member of the Australian House of Representatives, Tania Mihailuk - Member of the New South Wales Legislative Assembly, Adam Hills - Australian comedian, Murray Cook - Australian musician, Greg Page - Australian singer, Lauren Jackson - Australian basketball player and Anthony Field - Australian musician among many others.

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