University of Oxford

University of Oxford

Head of Visitor Experience (Maternity cover)

United Kingdom

Closing soon

Head of Visitor Experience (Maternity cover)

Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH

Are you the Ashmolean Museum's Head of Visitor Experience for the next 12 months?

About the role

The Ashmolean Museum's Visitor Experience team delivers a world class service for every visitor, welcoming them to the museum, answering questions, encouraging donations and other secondary spending, and playing a vital role in the safety and security of our valuable and irreplaceable collections.

This is a fixed term, maternity cover post for 12 months, working 37.5 hours per week, including some weekends and Bank Holidays.

About You

  • Do you want to lead for a year our large Visitor Experience team, proactively maintaining a high-quality public space environment, providing excellent customer service, while actively engaging with all visitors and adhering to health and safety procedures?
  • Do you want to develop and implement the departmental plans, ensuring efficient service delivery, providing value for money, while working collaboratively across the Museum and the University of Oxford?
  • Do you want to be a visible presence in the museum for visitors and team members, as part of the duty management rota that includes weekend and bank holiday working?
  • Are you experienced in successfully building, developing, motivating, leading, and managing large, multi-disciplined, customer-focussed teams with dynamism, empathy, and resilience?
  • Are you a problem solver with experience of achieving results in complex, pressured environments, with strict security procedures?
  • Are you well organised with strong administrative skills and the ability to multitask and prioritise appropriately?
  • What We Offer

  • As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
  • An excellent contributory pension scheme
  • 38 days annual leave
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Discounted bus travel and Season Ticket travel loans
  • More information is available at https: //


    Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

    How to apply

    Please upload a supporting statement as part of your online application. Your supporting statement (800 words maximum) should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

    Only applications received online before 12:00 midday (BST) on Monday 22 April 2024 will be considered. First interviews are expected to take place in the Ashmolean Museum on 16 May. If needed, second interviews will take place on 20 May 2024.

    Contact Person : Recruitment Team Vacancy ID : 171713 Contact Phone : Closing Date & Time : 22-Apr-2024 12:00 Pay Scale : STANDARD GRADE 8 Contact Email : [email protected] Salary (£) : £45,585 per annum

    Job details


    Head of Visitor Experience (Maternity cover)


    University of Oxford


    United Kingdom


    March 23, 2024

    Application deadline

    April 22, 2024

    Job type



    Arts and Culture

    About the employer

    The University of Oxford is the oldest university in the English-speaking world, and is actually so ancient that its founding date is unknown – though it is thought that teaching took place there as early as the 11th century. It’s located in and around the medieval city center of Oxford, dubbed “the dreaming city of spires” by the 19th century poet Matthew Arnold, and comprises 44 colleges and halls as well as the largest library system in the UK. 

    There are 22,000 students at Oxford in total, around half of whom are undergraduates, while 40 per cent are international students. A quarter of the city of Oxford’s residents are students, giving the city the youngest population in the UK. 

    The University of Oxford does not have a main campus, its buildings and facilities instead being scattered around the medieval city center. Its colleges each have a distinctive character and traditions often dating back centuries. Colleges are self-governing institutions to which students usually apply directly. There are four academic divisions within Oxford University: Humanities, Mathematical, Physical and Life Sciences; Medical Sciences; and Social Sciences. The university’s particular strength is the sciences, and it is ranked number one in the world for medicine.

    Oxford is a youthful and cosmopolitan city with plenty to see and do. There are dozens of historic and iconic buildings, including the Bodleian Libraries, Ashmolean Museum, Sheldonian Theatre, the cathedral, and the colleges themselves.  Students can choose to spend their time studying or avail themselves of the many extracurricular activities available. There’s a strong musical life at Oxford, with clubs and societies spanning all genres, from jazz, through to classical and folk. Oxford is also ranked highly for sport, with its top rowers taking part every year in the world-famous boat race with the University of Cambridge on the River Thames. Drama lovers are also well catered for, with one of the largest and most vibrant university drama scenes in the country.

    Oxford has an alumni network of over 250,000 individuals, including more than 120 Olympic medalists, 26 Nobel Prize winners, seven poets laureate, and over 30 modern world leaders (including Bill Clinton, Aung San Suu Kyi, Indira Ghandi and 26 UK Prime Ministers). 

    It has a friendly rivalry with Cambridge for the title of best university in the UK and is regularly ranked as being one of the top three universities in the world. Notable Oxford thinkers and scientists include Tim Berners-Lee, Stephen Hawking and Richard Dawkins.

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