University of Hertfordshire

University of Hertfordshire

Head of Student Administration

United Kingdom

Closing in 7 days

Post Title Head of Student Administration

SBU/Department: Academic Registry

FTE: 1.0 FTE (Working 37 hours per week)

Duration of Contract: Permanent

Salary: UH9 £56,021 to £63,029 pa with potential to progress to £66,857 pa by way of annual increments on achieving designated skills and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: De Havilland Campus, Hatfield

The Student Administration Service (SAS) at the University of Hertfordshire is looking to appoint a new Head of Student Administration within its Student Operation division. The role is suitable for someone already working within Higher or Further Education looking for the next step in their career. A positive and enthusiastic attitude is important as is the ability to manage a large team and a large portfolio of activity.

The role will be based at the de Havilland campus in Hatfield. The Head of SAS will work alongside the Hertfordshire Business School and the Schools of Law and Education to deliver a positive and comprehensive service to all stakeholders.


Working with the other Heads of Student Administration and their Deputies, the Head of SAS is responsible for the overall operational management and administration within their area of responsibility in the Student Administration hub. The Head will need to ensure a consistent and stable service is delivered where the student experience is at the centre of decision-making. Data quality and the assurance that University policies and regulations are being adhered to is integral to the role.

The Head will act as an Account Manager to their designated Schools which will include attending and contributing to meetings, delivering briefings and finding resolutions to issues.

The Head is expected to bring expertise and understanding of Higher Education administration and will be expected to take the lead on projects as well as the review, development and implementation of new processes and policies. They will play a pivotal role in supporting the delivery of the strategic aims of the Student Administration Service.

They will encourage a culture of student focused service excellence, flexibility and demonstrate a willingness to assist colleagues in the Hub and across Academic Registry.

Skill and experience required

It is critical that the Head of SAS has demonstrable administrative experience in a large, dynamic organisation and experience of managing a large team. Experience of interpreting and applying complex University and Professional Body regulations is a must as is the ability to be proactive and manage conflicting priorities.

A willingness to be flexible in time and in workload to support effective team working, and to facilitate seamless customer service is essential. The postholder will need to demonstrate the ability to multi-task whilst also ensuring accuracy. Strong IT skills especially those needed for data analysis and report writing are vital. Proven communication skills to a variety of stakeholders are necessary as is evidence of being able to handle situations with tact and diplomacy.

Qualifications required

You will have a minimum of a degree or hold an equivalent professional qualification or have significant professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification

An appointment to this role may require an Academic Technology Approval Scheme (ATAS) certificate.

Contact Details/Informal Enquiries: Nicola Grace, Director of Student Operations (SAS) Email: [email protected] or call 01707 285671

“Find out what it's like to work in Academic Registry HERE” (then embed https: // www. departments/academic-registry)

Closing Date : 10/12/2023

Interview Date: 19/12/2023

Reference Number: 055735

Date advert placed: 20/11/2023

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

Job details


Head of Student Administration


University of Hertfordshire


United Kingdom


November 21, 2023

Application deadline

December 10, 2023

Job type



Business and Economics,Education,Law,Social Science

About the employer

Formerly recognized as Hatfield Technical College, University of Hertfordshire is a public university which was established in the year 1952. This university primarily developed its roots in aeronautical engineering. In the year 1961, it was given the status of a regional college by the Ministry of Education. The British Government granted this college the university status in the year 1992. The university has multiple research centres in various fields including health and human sciences, arts and humanities and science and technology.

The University of Hertfordshire has two campuses, namely De Havilland and College Lane, which are spread across sprawling premises. The campuses offer on-campus accommodation to the students and are equipped with many first-class facilities such as a gym, central hub and social spaces. They also have sports facilities, including a pool and a climbing wall. De Haville Campus opened in the year 2005 and is provided with a computer centre, library and resource centre. Both the campuses are accessible by bus and trains. The university offers bus services to the students called Uno. Uno provides safe rides to the students and staff members at a discounted rate. The university has many educational spots, including a creative art gallery, biology lab, aerospace lab, simulation wards, observatory and a law building.

This university offers placement opportunities in many areas such as business, creative arts, physics, maths and law. According to the Complete University Guide 2015, it has the lowest rate of 'student relevant' crimes. The Trident Media Radio is the campus radio operated by the students. This university has a plethora of partners. Some of them are McGill University Canada, University of Okhalama and James Cook University. The university has developed many notable alumni that are doing successfully in their fields. Tony Banham is the Founder of Hong Kong War Diary Project. Helen Lederer is a famous actress and comedian. Minister of International Trade and Industry of Malaysia, Darell Leikin graduated from the University of Hertfordshire. Chris Gubbey is Auto Executive for General Motors. Upen Patel is an acclaimed film actor and a model. BBC presenter, Kate Bellingham is a renowned alumnus of this university. In addition, it has also produced many eminent sports personalities such as Ajaz Akhtar, who is a British cricketer and Noah Cato, who is a rugby union player.

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