University of Glassgow

University of Glassgow

Head of Pay & Pensions Operations

Head of Pay & Pensions Operations

Job Purpose Accountable for the strategic direction and leadership of the University's Pay and Pensions function, developing and implementing an aligned delivery strategy and building team capability to ensure a Pay and Pensions function that delivers on the key theme of Service Excellence and demonstrates a culture of continuous improvement, in line with the University's strategic objectives and values. This will include the development of payroll arrangements and processes in respect of the University's international staff complement and overseas working arrangements. As a member of the Finance leadership team play a key role in the development and implementation of Finance strategy and policy.

Main Duties and Responsibilities 1. Develop and implement a Pay and Pensions roadmap designed to deliver Service Excellence as the desired outcome. This will include all aspects of service delivery and measurement including:

  • delivery of process improvements across all key activities, delivering tangible improvements
  • development and management of KPI's and SLA' in respect of all aspects of service delivery in line with customer expectations, including appropriate measurement and reporting processes
  • systems development and enhancement designed to drive service improvement,
  • people development and leadership in line with the Glasgow Professional Behavioural Framework and University values
  • embedding a continuous process improvement capability and capacity across the team. 2. Own, develop and enhance all Pay, Pensions, Travel and Expenses policies and procedures. Including mapping and development of all AS IS process and training materials to the desired levels in line with customer expectations and University strategic objectives. 3. Effectively lead the Payroll team to deliver high performance levels across all key activities and be responsible for managing the provision of accurate and timely salary payments to all staff and pensioners, in accordance with payroll legislation and University deadlines, policies and procedures. 4. Ensure that proper procedures and controls are in place throughout the pay and pension processing cycle in order to ensure the integrity of the payroll data and production of accurate and error free payroll information. In doing so ensure a strong partnership working relationship with People and OD colleagues which demonstrates positive and collaborative working in pursuit of the University's strategic objectives. 5. Ensure that all periodic statutory and non-statutory returns are accurate and completed on time in order to meet monthly and annual obligations; specifically payments to Her Majesty's Revenue and Customs (HMRC) in respect of income tax and National Insurance deducted, and payments to other bodies such as pension agencies, courts and trade unions. To develop systems and procedures to enable identification, control and the proper reporting of taxable benefits-in-kind. 6. Provide financial information to all levels of University Management for decision- making and control purposes and promote good payroll practices by regular and ongoing meetings with user departments in order to' keep them appraised of current payroll legislation and procedures and maintaining high levels of customer care. In doing so continuously enhance team reputation, service delivery and customer focus. 7. Manage pay and pensions-related activities in respect of the University year-end process including audit requests and provision of information to internal stakeholders. 8. Ensure that required system and other developments are identified and implemented promptly and correctly, including development of a pay and pensions strategic plan, covering staff, systems and process development to ensure continued service excellence, including international staffing arrangements. 9. Ensure that all expenditure generated outwith the payroll run cycle is minimised but where necessary, is properly accounted for, reconciled and subsequently reflected in the financial ledger. 10. Recruit, train, manage, coach and proactively support and motivate staff in order to maintain delivery of high quality service levels and to foster culture of continuous improvement and collaborative working. 11. Proactively engage with People and OD colleagues to ensure clear communication channels and understanding of process, developments, and integration touch points in the end to end process are understood, documented and actioned. Ensure a culture of positive and collaborate working is embedded across the team. 12. Manage University overseas payroll process ensuring all overseas staff are paid correctly, on time, that deductions and legislative return requirements are met and that the University has properly met all its pay and pension related obligations in respect of the overseas employments.
  • Knowledge, Qualifications, Skills and Experience


    Essential: A1 Educated to degree level or above. A2 Relevant professional qualification / CIPP. A3 Up to date and comprehensive knowledge of employment law, where this relates to payroll and pensions activity. A4 Full understanding of the rules and regulations governing the operation of PAYE tax and National Insurance contributions as well as the consequences of non-compliance. A5 Full understanding of the rules, regulations and legislation governing pension schemes. A6 Solid understanding of accounting principles associated with pay and pension schemes. A7 Solid understanding of the basis on which DB and DC pension schemes operate. A8 Full windows suite expertise.

    Desirable: B1 Working knowledge of Agresso / Core Payroll. B2 Knowledge of HE Pay and Pensions. B3 Knowledge of Continuous Improvement techniques.


    Essential: C1 Excellent analytical and problem solving skills. C2 Strong leadership, coaching and mentoring skills. C3 Excellent communication skills both verbal and written with the ability to listen effectively and be empathetic. C4 Able to build and maintain strong relationships with University staff, managers and other stakeholders at all levels. C5 Well developed influencing and interpersonal skills, professional authority and credibility. C6 Well organised and able to balance competing priorities. C7 Considered approach to risk management. C8 High levels of motivation and resilience. C9 Able to maintain professionalism at all times.


    Essential: E1 Extensive payroll leadership and management experience gained within a medium to large organisation circa 10,000 FTE payroll. E2 Experience of identifying and delivering change within a pay and pensions environment. E3 Evidence of successful strategic development of a pay and pensions function. E4 A track record of influencing senior leaders and building strong partnership working relationships. E5 Successful management of a high performance Pay and Pensions team.

    Terms and Conditions Salary will be Grade 9, £57,696 - £64,914 per annum. Please note in exceptional circumstances, it may be possible to offer a supplement to the salary range stated for this role. Any such supplement would be awarded on the basis of a demonstrable history of outstanding achievement and an expected future level of contribution and is entirely at the discretion of the University.

    This post is full time (35 hours per week) and open ended (permanent). Relocation assistance will be provided where appropriate

    As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

    As a valued member of our team, you can expect: 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension, benefits and discount packages. 3 A flexible approach to working. 4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University .

    We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community here.

    We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.

    We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. for more information.

    Closing date: 23:45 on Sunday 19th May 2024

    Vacancy Ref : 144535 Close Date : 19-May-2024 23:45

    Job details


    Head of Pay & Pensions Operations


    University of Glassgow


    United Kingdom


    May 04, 2024

    Application deadline

    May 19, 2024

    Job type



    Business and Economics

    About the employer

    The University of Glasgow was established in the year 1451 by papal bull. It is among the 4th ancient universities in Scotland and the fourth-oldest university in the USA. It was a part of the Scottish Enlightenment along with Edinburg, St. Andrews, and Aberdeen during the 18th century. Among the ancient universities in the UK, the University of Glasgow is one of the eight institutions that award undergraduate and graduate degrees in popular disciplines. The university comprises four colleges that include the College of Science & Engineering, College of Arts, College of Medical, Veterinary & Life Sciences, and College of Social Sciences.

    The university is spread over different campuses. The main campus is the Gilmorehill campus situated in Hillhead. The campus in the Garscube Estate in Bearsden houses the Veterinary School and sports facilities of the university and Dental school, the medical section is taken care of at Gartnavel Royal Hospital located on Great Western Road. Moreover, the Crichton campus and the teaching center at the Queen Elizabeth University Hospital in Dumfries are jointly operated by the Open University, the University of the West of Scotland, and the University of Glasgow.

    The University of Glasgow has 30,000 undergraduate and postgraduate students from over 140 countries worldwide. It is a major employer in the city of Glasgow with more than 8,000 staff, including more than 3,400 research and teaching staff. The university is a member of the prestigious Russell Group of leading UK research universities

    The university has introduced the World-Changing Alumni award for celebrating the excellent performance of the notable alumni. The winners include Susanne Mitschke in 2017 and Matt Fountain in 2016. Some of the other notable alumni who are now being recognized by the world include the three Prime Ministers namely Bonar Law, Sir Henry Campbell-Bannerman, and William Lamb.

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