Head of Loyalty Automotive

Job Description

We are looking for an experienced senior loyalty strategy, delivery and operations leader who brings outstanding managerial, technical, and hands-on capabilities to transform a global team.

The ideal candidate:

  • Has up-to-date knowledge of Loyalty Landscape with enterprise-scale solution experience in Loyalty program design, structure, funding models, competitive landscape and implementation.
  • Has full scope of manage service delivery experience (including enhancements) delivering enterprise-level loyalty solutions, including card integration, and member services.
  • Has loyalty team management experience.
  • Does more with less using automation, technologies and tools (key focus on cost of delivery of service)
  • Focuses on continuous improvement to constantly increase quality of service.
  • Has a customer experience and brand experience mindset.
  • Understands partnership strategies, tier strategies, funding modeling for loyalty programs.
  • Understands evolving loyalty industry and trends and can apply those trends toward program design & implementations.
  • Responsibilities:

  • Providing strategic consulting to client for program design, implementation and overall operations.
  • Implement competitive analysis and ongoing program insights to improve loyalty program performance.
  • Manage strategic team across loyalty communications, partnerships, social media and other channels, platform and technology support.
  • Understand & manage operational team for implementation of loyalty program.
  • Identify new opportunities for continuous learning and innovation to deliver best in class loyalty consultation.
  • Accountable for meeting customer facing SLAs.
  • Accountable for partnering with client services team to understand and reflect customer's real expectations as SLAs
  • Leading edge expertise and continuous learning in the loyalty industry.
  • Accountable for putting the spotlight problems impacting deliverables.
  • Create and mandate a well-defined problem management and incident resolution process with clear documentation.
  • Run a well-documented, well-oiled operation.
  • Accountable for creating a robust knowledgebase.
  • Create a culture of continuous improvement.
  • Influence and inspire teams to collaborate effectively and promote a service mindset for clients.
  • Responsible for overseeing and implementing continual delivery excellence initiatives; both corporate driven as well as account based.
  • Manage a cross-culture, cross-geo matrixed team, accountable for career development and performance improvements.
  • Willingness to travel in alignment with client expectations.
  • Required experience:

  • 15 years of loyalty strategy experience.
  • Delivery Management experience in Marketing Technology space (Loyalty/CRM/Email/Marketing Ops)
  • Matured understanding of the services industry and role of global delivery in driving P&L improvements.
  • Excellent people management skills, ability to develop and motivate diverse teams. Should have directly managed a global team of 100+ associates.
  • Experience leading key initiatives against strict timeline and multiple priorities.
  • Experience working in a consultative manner and serving as a key advisor and partner.
  • Strong executive presence, demonstrated history of working with clients or internal business partners at the executive level.(e.g. VP, SVP, CXO)
  • Education/Certifications

  • Bachelor's degree
  • Additional Information

    About Epsilon

    Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
  • Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
  • DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
  • CSR : https: // www. epsilon.com/us/about-us/corporate-social- responsibility
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



    Job details


    Head of Loyalty Automotive




    United States


    June 11, 2024

    Application deadline

    November 12, 2023

    Job type



    Marketing & Sale

    About the employer

    Similar jobs

    Recent blogs