General Motor

General Motor

GMNA Order Fulfillment - Major Damage Liaison, New Vehicle Damage


Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite 3 days per week at the GM Global Technical Center - Cadillac Tower in Warren, Michigan.

The selected candidate must reside or relocate to within 50 miles of Warren, MI . Relocation may be provided.

As a member of the GMNA Order Fulfillment Team , this position plays a vital role in providing an outstanding customer experience to wholesale and retail employees by using investigative and negotiation skills to resolve transportation damage situations in a fast paced, detail-oriented, team environment. The Major Damage Liaison, New Vehicle Damage will coordinate activities related to GM Dealer Business Center (DBC), escalations of major transportation damage as reported by GM dealerships. The Major Damage Liaison, New Vehicle Damage will also assist dealerships with claim submission, gathering claim support, claim reject resolution, and vehicle disposals.


  • Review carrier delivery receipts, collision repair estimates, and vehicle damage photos to make a repair or no repair decision, keeping the Federal Motor Vehicle Safety Standards and GM's best interest in mind at all times
  • Interface with GM Wholesale employees and retail dealerships with transportation claim resolutions
  • Interface with GM Logistics Claims staff to resolve transportation claim disputes
  • Perform functions and activities necessary to process both scrap & repairable vehicles
  • Understand the New Vehicle Receiving and Inspection Process and Policies
  • Create and maintain relationships with internal & external stake holders
  • Maintain electronic records of all activities and decisions made with respect to individual vehicle repair decisions
  • Stay current on company-wide and industry standard methodologies/trends relating to collision and estimating
  • Qualifications:

  • Bachelor's degree or a minimum of 5 years equivalent experience required
  • 5 years of GM Field Service or Retail Dealership Repair Service experience required
  • 5 years of automotive product knowledge and experience required
  • Experience with collision estimating preferred
  • Knowledge of industry repair estimating labor guides preferred (ex: Mitchell, Pathways CCC, GM Flat Rate Labor Guide)
  • Demonstrated ability to persist in the face of setbacks
  • Proven track record with respect to operational agility, adaptability, and exceptional organizational skills
  • Proven ability to provide exceptional customer service
  • Competencies:

  • High level of analytical ability
  • Strong ability to collaborate effectively with others
  • Proficient knowledge and use of PC including Excel, Word, PowerPoint, SharePoint
  • High level of oral and written communication skills
  • Ability to multi-task effectively
  • Ability to organize and plan effectively
  • Detail-oriented
  • Self-motivated

    Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details


    GMNA Order Fulfillment - Major Damage Liaison, New Vehicle Damage


    General Motor


    United States


    June 11, 2024

    Application deadline

    August 28, 2023

    Job type




    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.


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