General Motor

General Motor

GM Energy - Assistant Manager | Ultium Home Customer Care

Description

Do you want to join a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power? Are you passionate about decarbonizing the Grid and driving EV adoption?

GM Energy, started in 2021, is rapidly growing and recently launched two product lines - Ultium Commercial and Ultium Home. These products leverage our Ultium technology platform to provide integrated energy solutions for residential, commercial and utility customers. GM Energy envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. We are leveraging GM's reach and resources to get there as fast as we can and are backed by GM's bold vision of zero crashes, zero emissions and zero congestion. We hope you will join us. https: // gmenergy.gm.com/

The Assistant Manager Ultium Home Customer Care will lead planning & readiness and support the launch of Ultium Home charging products & solutions. This role will work cross-functionally & cross-border, supporting the launch and ongoing management of Ultium charging products! Geographic scope is the US & Canada, with potential expansion to other global markets.

Reporting to the Manager Ultium Home Product & Customer Care, this position supports the customer care operations related to charging and energy products & solutions. This includes:

Responsibilities:

  • Working closely with internal and external stakeholders, lead the following cross-functionally:

  • Relationship(s) with external service provider(s)

  • Data, Content & Applications for Bi-Directional EV Support and Solar/Storage Customers

  • Warranty process and procedures

  • Billing & Key Performance Indicator tracking

  • Proactively work with suppliers, partners, sales, logistics and management as necessary to ensure workstream deliverables and contract requirements are met

  • Enable issue resolution across teams to ensure projects deliver to quality, time, and cost

  • Develop & implement new processes, provide feedback, and work with peers and other leaders to ensure continuous improvement of business operations

  • Provide regular cadence of clear updates to leadership, to ensure awareness of progress including flagging areas of cost/schedule/technical risks.

  • Other duties as assigned

  • Additional Description

    Required Qualifications:

  • 5+ years of product/operations management and/or SSM (sales, service, marketing) experience

  • Product marketing (research, planning, definition, business case)

  • Program management (resource allocation, dependencies, execution)

  • Marketing communications experience (i.e. brand, retail/dealer)

  • Customer care and aftersales

  • Strong knowledge of customer care, aftersales & warranty

  • Supplier Management

  • Training and content development

  • Experience presenting to Senior Leadership

  • Other:

  • Interest in becoming technically proficient in the unique aspects of EVs: charge times/lengths, types of chargers, customer requirements
  • Experience with aftersales, warranty, marketing, or product management

  • Proven track record partnering with external and internal stakeholders to deliver mutually beneficial outcomes

  • Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

  • Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

  • Desire to work in a complex and evolving environment and to bring an innovation mindset. Comfort working in a fast-paced start-up technology environment is essential.

  • Willingness to travel 20-30% of the time, as necessary to execute responsibilities of the position

  • Preferred Qualifications:

  • Bachelor's degree in a relevant engineering or supply chain field

  • Previous experience deploying energy storage in multiple regions

  • PMP certification and/or familiarity and/or formal training in project management principles

  • Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

    NEW: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details

    Title

    GM Energy - Assistant Manager | Ultium Home Customer Care

    Employer

    General Motor

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    September 11, 2023

    Job type

    Senior

    Field

    Engineering

    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.

     

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