Loughborough University

Loughborough University

First Contact Team Co-ordinator

Job title

First Contact Team Co-ordinator

Job reference


Date posted


Application closing date





Administrative Services grade 5 from £27979 to £32982 per annum. Subject to annual pay award.

Job description

Student Services

Open-ended, full-time

An exciting opportunity has arisen for a proactive, enthusiastic individual to join the Student Services First Contact Team. Student Services is at the heart of enabling the University's strategic ambition to provide all students with a life-shaping student experience and is engaged with almost all areas of academic and campus activity in support of this goal.

The First Contact Team Co-ordinator is a key member of the Student Services Administration Team and leads a team of front-line support. This role plays a key part in ensuring that service users have a positive experience when contacting Student Services. They are often the first point of contact a student has with the Service and help to promote an approachable and friendly environment for individuals visiting our support teams.

This is a fantastic opportunity for a strong administrator with excellent customer service skills and good attention to detail to join our team. Applicants should have the ability to respond to complex queries of a sensitive nature and be able to manage workload and competing priorities effectively.

The closing date for receipt of applications is 4th December 2023 , please follow the link for further info.

Interviews will be held on Thursday 14th December 2023.

For an informal discussion about the role please contact Carys Page on [email protected], or on 01509 228470.

Job details


First Contact Team Co-ordinator


Loughborough University


United Kingdom


November 17, 2023

Application deadline

December 04, 2023

Job type



Business and Economics,Education

About the employer

The history of Loughborough University can be traced back to the establishment of a small technical institute in 1909. Originally, Loughborough University of Technology provided education only in technical subjects like art and science. The university was given its current name in 1996. Currently, the university has 22 academic schools and departments, over 100 research groups, institutes and centers, and over 35 professional services, teams.

Located in the center of Loughborough, UK, the university campus covers an area of 440 acres. The campus has a world-class infrastructure and provides a plethora of facilities like huge lecture theatres, a well-stocked library, well-equipped laboratories, an extensive IT network, a conference center, excellent accommodation, and Loughborough Students' Union. The university also has an arts center, a bank, a health center, two theatres, restaurants, and some shops. Also, it provides the students with excellent sports facilities. The university has a postgraduate campus in London too. Both the campuses have won many awards and rankings for the facilities they offer.

Loughborough University offers numerous undergraduate, doctoral and postgraduate programs in various fields like accounts, finance, engineering, sciences, architecture, business, computer science, management, mathematics, languages, sports, economics, arts, social sciences, media, and psychology. The university houses more than 17,000 students and over 3,700 staff members. It is a member of a renowned international academic network, UNITECH International, and has collaborations with many international institutions like MIT, IIT Delhi, and Nanyang Technological University. It also has strong links with many funding agencies and sponsors like the Brunei High Commission, the Libyan Embassy, Oman Cultural Attaché Office and the Chevening Organization. The university equips the students with the skills and knowledge required to improve their employability and offers them plenty of outstanding career opportunities.

Loughborough University has a large network of alumni. There are more than 178,000 alumni across 169 countries. Sir Peter Bonfield is BT Group's former chief executive. Lord Sebastian Coe is an Olympic athlete well-known for holding the world marathon record. Paula Radcliffe is Williams Formula One team's Head of Vehicle Performance and Rob Smedley's former race engineer. Malcolm Sayer is a successful car and aircraft designer. Rosalind Ayres is a popular English actress. Tanni Grey-Thompson is a television presenter, Welsh politician, and a former wheelchair racer. Clive Woodward used to be an English rugby player and served as the coach for the England rugby team from 1997-2004. There are lots of other distinguished and notable names linked to the university.

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