University of Melbourne

University of Melbourne

Financial Aid, Team Leader



Financial Aid, Team Leader

Job no: 0052715 Location: Parkville Role type: Full-time; Continuing Department: Student and Scholarly Services, The Chief Operating Officer Portfolio Salary: UOM 7 - $106,432 - $115,211 p.a. plus 17% super

  • Oversee the day-to-day delivery of financial aid services, tailored to students' diverse needs and challenges.
  • Drive innovation and teamwork within the financial aid team
  • Brilliant benefits and a flexible hybrid work environment!
  • About the Role As the Team Leader, Student Support, you will be at the forefront of developing, delivering, and assessing the university's financial aid services. Reporting to the Associate Director, Campus Community, you will oversee a team of two direct reports, guiding them in providing comprehensive support to students seeking financial assistance. Your leadership will be instrumental in ensuring that students receive the necessary aid to thrive academically and personally within the university community.

    Your responsibilities will include:

  • Lead the day-to-day delivery of financial aid program, ensuring that its services are effective and responsive to the needs of students be facing considerable personal stresses and challenges.
  • Lead best practices approaches to service delivery and student engagement within the financial aid team and work with Associate Director Campus Community to monitor team members performance.
  • Ensure the ongoing development and refinement of effective administrative processes, enabling the timely and accurate payment of student grants and loans.
  • Ensure the development and maintenance of effective self-help and resources for students seeking information and guidance on options for financial support, to enable their agency in the resolution of their day- to-day financial challenges.
  • Who we are looking for You will have demonstrated experience working with students in advising roles, particularly in matters related to student wellbeing. Additionally, you'll possess a strong understanding of social welfare agencies and systems relevant to the needs of young people, including international students.

    You will also have:

  • A tertiary qualification in a relevant discipline or an equivalent combination of relevant experience and education/training.
  • Demonstrated adoption of values by acting in the best interest of the University; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
  • Demonstrated experience in student support services, ideally within financial aid or scholarship services, and developing, delivering and evaluating services against predetermined objectives
  • Demonstrated expertise in the application of legislative and policy frameworks associated with sexual misconduct, discrimination, health and safety and child safety.
  • For further information regarding responsibilities and requirements please refer to the attached PD.

    This role requires the successful candidate to undergo and maintain an up-to- date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your new team – Student and Scholarly Services Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

    What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

    The University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • Please note that you are not required to respond to the selection criteria in the Position Description.

    If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

    Advertised: 10 May 2024 12:05 AM AUS Eastern Standard Time

    Applications close: 26 May 2024 11:55 PM AUS Eastern Standard Time

    Job details


    Financial Aid, Team Leader


    University of Melbourne




    May 10, 2024

    Application deadline

    May 26, 2024

    Job type



    Business and Economics,Education,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

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