ABB

ABB

Field Service Engineer

JOB DESCRIPTION

Field Service Engineer Take your next career step at ABB with a global team that is energizing

the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for Marine Service and Digital, Process Automation Marine & Ports (PAMP), delivering superior, professional service, remotely or on site. You will be responsible to plan and execute, with minimal professional guidance, complex technical field assignments involving the installation, modification, test, inspection or repair of company products and equipment. The FSE (Field Service Engineer) may also coordinate work with other groups to ensure meeting customer commitments. Since the FSE is often the one who interacts with the customers operations people, he may also recommend measures to improve operations and customer service.

This position reports to

Field Service Manager

Your responsibilities
  • General: Follows ABB policies and business ethics
  • Works in accordance with ABB procedures using applicable tools
  • Submits job paperwork in a timely fashion immediately following the applicable job assignment
  • Technical: Works independently to install, modify, test, repair or inspect company products and equipment
  • Performs or coordinates complex and diverse engineering activities associated with field projects
  • Troubleshoot and repair equipment, applying own knowledge and experience
  • Provides technical advice to customers
  • Works closely with site manager to coordinate site activity. Might act as the site manager on some smaller projects
  • Provides leadership in the assembly and operation of lab and field service equipment
  • Records, compiles, and reduces data for analysis and assist in the subsequent assessment and reporting
  • Implements actions to fully explore all possibilities and eliminate/minimize problems
  • Leads assigned field services, responsible for planning, analysis and reporting of projects ranging in complexity from simple to very advance
  • Teaches and guides lesser experienced company personnel and customers
  • Ensures quality and Safe Operations in the field
  • Projects: Might represent the company in conferences and meetings with customers
  • Prepares or provide input for technical documents such as specifications, procedures, or technical reports
  • Reports opportunities and problems to management
  • Prepares timesheets, service reports, expense reports and other documents immediately following the work assignment
  • Sales: Propose to customer's ways to optimize their operations or make general improvements
  • Seeks other opportunities to promote customer satisfaction and foster harmonious business relations
  • Assists sales/account management to generate quotations and proposals, with support as required
  • Leadership and Personal Characteristics: Good sense of urgency to Customer needs / Good Customer relations
  • Displays integrity and professional attitude
  • Trustworthy and efficient
  • Good leadership and interpersonal skills
  • Possesses good communication skills
  • Decisive
  • Other: Advanced Problem solving and troubleshooting skills
  • Organized
  • Punctual
  • Advanced time management skills
  • Your background
  • Bachelor's Degree in electrical engineering or other electrically related technical field and minimum 2 years experience
  • Alternately a special combination of education and experience and/or demonstrated accomplishments
  • Candidates must already have a work authorization that would permit them to work for ABB in the US
  • Benefits
  • Retirement plan
  • Life insurance
  • Disability insurance
  • Wellbeing program
  • Healthcare plan
  • More about us

    ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www. abb.com/marine We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www. abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https: // www. eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf https: // www. dol.gov/sites/dolgov/files/OFCCP/pdf/pay- transp%20EnglishformattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Hybrid

    Publication ID: US86178867E1

    Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

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    Job details

    Title

    Field Service Engineer

    Employer

    ABB

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    September 14, 2023

    Job type

    Expert

    Field

    Engineering

    About the employer

    ABB

    ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future.

    By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries.

     

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