University of Hertfordshire

University of Hertfordshire

Facilities Help Desk Assistant

United Kingdom

Closing soon

Post title: Facilities Helpdesk Assistant

SBU/Department: Estates / Campus Services

FTE: 1.0 FTE (working 37 hours per week)

Duration of contract: Permanent

Salary: UH4 £24,248 to £25,138 pa with potential to progress to £27,181 by annual increments on achieving designated skills and experience

Annual Leave : 25 Days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year.

Location: College Lane Campus, Hatfield

The Department of Estates is looking for a motivated and proactive person to support the running of the Campus Services Helpdesk.

Main duties and responsibilities

You will be the lead responsible for logging tasks and calls on the computerised helpdesk system, and ensure tasks are logged and scheduled appropriately. You will meet customers to discuss and agree job requirements and help to develop a Campus Services reporting scheme. You'll be meeting with customers, managing enquiries, then contacting suppliers and companies for quotes, following up with invoicing and re-charging costs.

You will support across all the Facilities departments with signage, events and auditing. You'll use the Concept CAFM system and be trained on the use of the portable digital devices associated. You will support across the Facilities department and provide reports and analyse the data from these for Campus Services. You will work 37 hours across the week, mainly Monday to Friday, but flexible working will be discussed at interview. See the Job Description for full responsibilities and more details.

Skills and experience required

You will bring previous experience of working in, or understanding of, a customer service environment and of an administrative role or similar. Previous helpdesk or facilities experience would be advantageous. You'll be comfortable with using a computer and with MS Office experience. You'll have a clear understanding of good customer care and be able to demonstrate this. You'll be able to juggle conflicting priorities and deadlines and work accurately under pressure. The reporting requirements need someone who has the ability to collect, process and present data. Teamworking is key, as you will support and provide cover for colleagues.

If this matches your skills, then we would welcome an application from you. Use your Personal Statement or upload a supporting document to explain how you meet each of the Essentials on the Person Specification, and if you can fulfil any of the Desirables too.

Qualifications required

You will hold a minimum of 5 GCSEs, including Mathematics and English at grade C/4 or above, or equivalent qualifications, or have proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact details/informal enquiries

Tash Humphris, Facilities and Events Manager, [email protected] or 07543 218 801

Closing date: 29 February 2024

Interview date: Proposed 20 March 2024

Reference number: 057675

Date advert placed: 07 February 2024

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

Job details


Facilities Help Desk Assistant


University of Hertfordshire


United Kingdom


February 08, 2024

Application deadline

February 29, 2024

Job type



Computer Science,Mathematics

About the employer

Formerly recognized as Hatfield Technical College, University of Hertfordshire is a public university which was established in the year 1952. This university primarily developed its roots in aeronautical engineering. In the year 1961, it was given the status of a regional college by the Ministry of Education. The British Government granted this college the university status in the year 1992. The university has multiple research centres in various fields including health and human sciences, arts and humanities and science and technology.

The University of Hertfordshire has two campuses, namely De Havilland and College Lane, which are spread across sprawling premises. The campuses offer on-campus accommodation to the students and are equipped with many first-class facilities such as a gym, central hub and social spaces. They also have sports facilities, including a pool and a climbing wall. De Haville Campus opened in the year 2005 and is provided with a computer centre, library and resource centre. Both the campuses are accessible by bus and trains. The university offers bus services to the students called Uno. Uno provides safe rides to the students and staff members at a discounted rate. The university has many educational spots, including a creative art gallery, biology lab, aerospace lab, simulation wards, observatory and a law building.

This university offers placement opportunities in many areas such as business, creative arts, physics, maths and law. According to the Complete University Guide 2015, it has the lowest rate of 'student relevant' crimes. The Trident Media Radio is the campus radio operated by the students. This university has a plethora of partners. Some of them are McGill University Canada, University of Okhalama and James Cook University. The university has developed many notable alumni that are doing successfully in their fields. Tony Banham is the Founder of Hong Kong War Diary Project. Helen Lederer is a famous actress and comedian. Minister of International Trade and Industry of Malaysia, Darell Leikin graduated from the University of Hertfordshire. Chris Gubbey is Auto Executive for General Motors. Upen Patel is an acclaimed film actor and a model. BBC presenter, Kate Bellingham is a renowned alumnus of this university. In addition, it has also produced many eminent sports personalities such as Ajaz Akhtar, who is a British cricketer and Noah Cato, who is a rugby union player.

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