University of Oxford

University of Oxford

Estates Helpdesk Assistant

Estates Helpdesk Assistant

Estates Services, The Malthouse, Tidmarsh Lane, Oxford

Are you ready to be the heartbeat of our Estates team? We're seeking an individual to join us as an Estates Helpdesk Assistant, where you'll play a pivotal role in ensuring the smooth operation of our support services. If you're adept at juggling multiple tasks, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we want to hear from you!

Overview of the Role:

As part of our Estates Helpdesk team, you'll be the central point of contact for all Estates-related requests and queries. From managing meeting room bookings to addressing building faults and facilitating card access, you'll be at the forefront of ensuring efficient operations.

The role holder is expected to interact with a range of stakeholders from our principle customers across the wider university, through to suppliers, contractors, tradesmen and other sections of the Estates Services Division. A versatile approach to communication by e-mail, telephone, radio and in person is a key element in support of the service offered by Estates Helpdesk.

Whilst the role allows for some remote working, the workplace may be any University of Oxford building in order to meet operational requirements.

What We Offer

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

• You will be part of a collaborative and forward-thinking team dedicated to customer service and innovation

• 30 days of annual leave (excluding public holidays)

• Hybrid working arrangements for a healthy work-life balance

• Extensive personal and professional development opportunities

• Supportive childcare services for working parents and guardians

• Generous family leave for pregnancy, adoption, paternity, and shared parental leave

• Excellent contributory pension scheme for your financial future

• Salary sacrifice scheme for additional savings

• Subsidised sports centre membership to promote well-being

• Cycle loan scheme to encourage sustainable commuting

• Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs, fostering an inclusive atmosphere.

Selection Criteria: Essential

• Previous experience in a Facilities Helpdesk or customer service role.

• Proficiency in Microsoft products (Outlook, Excel, Word).

• Ability to work across multiple computer systems effectively.

• Experience in a similar environment.

• Strong communication skills and a commitment to excellent customer service.

• Ability to work collaboratively in a team.

• A proactive mindset.

Selection Criteria: Desirable

• Relevant qualifications in Facilities Management or Business Administration.

How to Apply:

To apply for this position, please submit the following documents as part of your online application:

• Covering letter/supporting statement

• Curriculum vitae (CV)

• Contact details of two referees (only contacted if you are successful)

Only applications received before 12 pm on Friday 12 April 2024 can be considered.

Interviews will hold on Monday 22 April 2024.

Don't miss this chance to be part of our dedicated team!

If you're ready to take on this exciting opportunity and contribute to the efficient functioning of our Estates team, apply now to join us as an Estates Helpdesk Assistant. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact.

Contact Person : Adedeji Akinsanya Vacancy ID : 171943 Contact Phone : Closing Date & Time : 12-Apr-2024 12:00 Pay Scale : STANDARD GRADE 4 Contact Email : [email protected] Salary (£) : 25138 - 28759 per annum

Job details


Estates Helpdesk Assistant


University of Oxford


United Kingdom


March 26, 2024

Application deadline

April 12, 2024

Job type



Business and Economics

About the employer

The University of Oxford is the oldest university in the English-speaking world, and is actually so ancient that its founding date is unknown – though it is thought that teaching took place there as early as the 11th century. It’s located in and around the medieval city center of Oxford, dubbed “the dreaming city of spires” by the 19th century poet Matthew Arnold, and comprises 44 colleges and halls as well as the largest library system in the UK. 

There are 22,000 students at Oxford in total, around half of whom are undergraduates, while 40 per cent are international students. A quarter of the city of Oxford’s residents are students, giving the city the youngest population in the UK. 

The University of Oxford does not have a main campus, its buildings and facilities instead being scattered around the medieval city center. Its colleges each have a distinctive character and traditions often dating back centuries. Colleges are self-governing institutions to which students usually apply directly. There are four academic divisions within Oxford University: Humanities, Mathematical, Physical and Life Sciences; Medical Sciences; and Social Sciences. The university’s particular strength is the sciences, and it is ranked number one in the world for medicine.

Oxford is a youthful and cosmopolitan city with plenty to see and do. There are dozens of historic and iconic buildings, including the Bodleian Libraries, Ashmolean Museum, Sheldonian Theatre, the cathedral, and the colleges themselves.  Students can choose to spend their time studying or avail themselves of the many extracurricular activities available. There’s a strong musical life at Oxford, with clubs and societies spanning all genres, from jazz, through to classical and folk. Oxford is also ranked highly for sport, with its top rowers taking part every year in the world-famous boat race with the University of Cambridge on the River Thames. Drama lovers are also well catered for, with one of the largest and most vibrant university drama scenes in the country.

Oxford has an alumni network of over 250,000 individuals, including more than 120 Olympic medalists, 26 Nobel Prize winners, seven poets laureate, and over 30 modern world leaders (including Bill Clinton, Aung San Suu Kyi, Indira Ghandi and 26 UK Prime Ministers). 

It has a friendly rivalry with Cambridge for the title of best university in the UK and is regularly ranked as being one of the top three universities in the world. Notable Oxford thinkers and scientists include Tim Berners-Lee, Stephen Hawking and Richard Dawkins.

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