Swinburne University of Technology

Swinburne University of Technology

Enrolment Specialist, Coordinator


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  • Enrolment Coordinator role within Swinburne University
  • Full time, ongoing position at our Hawthorn campus
  • HEW 7 salary + 17% super
  • About the Role The Enrolment Specialist Coordinator position, reporting to the Deputy Director of Enrolment and Graduation Services, plays a crucial role in delivering enrolment-related services at a high standard to Higher Education and Vocational Education students and colleagues throughout the University. These services are time-sensitive and of significant importance to students, involving tasks such as managing advanced standing applications, assisting with study plan adjustments, and overseeing course completion.

    A key responsibility of this role is to serve as an escalation point for stakeholders and the Enrolment Specialist team, ensuring that students adhere to course rules and addressing any complex enrolment issues that may impact their progress. The Enrolment Specialist Coordinator is also tasked with identifying opportunities for process and policy enhancements to streamline tasks for both students and staff, collaborating with the Deputy Director to implement these improvements continuously.

    Additionally, the role involves establishing support services to aid students in completing their enrolment, adapting to the evolving needs of the student population. The incumbent must be flexible in working across the team to meet operational requirements and facilitate staff development initiatives.

    Further information about this role (including information regarding its direct reports) can be found in the attached position description.

    About You To be suitable for this role you will need to have experience in the below key accountabilities:

  • Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders
  • Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
  • Demonstrated commitment to excellence in the provision of service, quality and the promotion of a culture of continuous improvement
  • High level of analytical and problem solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues
  • Qualifications Knowledge or training equivalent to:

  • a degree with at least 4 years subsequent relevant experience or
  • extensive experience and management expertise in technical or administrative fields
  • About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

    • Every Swinburne learner gets a work experience • Every Swinburne graduate gets a job • Every Swinburne partner gets a tech solution • Swinburne is the prototype of global best practice

    The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

    To Apply Please submit your CV and cover letter addressing your suitability for this position.

    To review the Position Description and to apply, please scroll down to the bottom of the page.

    If you are viewing this advert from an external site, please click ‘apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

    Please Note: Appointment to this position is subject to passing a Working with Children Check.

    If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].

    Applications Close: Sunday 2nd June 2024, 11pm

    Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

    Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

    We welcome and encourage applicants from diverse backgrounds to apply.

    We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

    Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

    For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

    Victoria's Commitment to Action: Improving international student employment outcomes As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

    We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant #LI-SW

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    Job details


    Enrolment Specialist, Coordinator


    Swinburne University of Technology




    May 16, 2024

    Application deadline

    June 02, 2024

    Job type



    Education,Social Science

    About the employer

    Swinburne University of Technology (often simply called Swinburne) is a public research university based in Melbourne, Australia. It was founded in 1908 as the Eastern Suburbs Technical College by George Swinburne in order to serve those without access to further education in Melbourne's eastern suburbs. Its main campus is located in Hawthorn, a suburb of Melbourne which is located 7.5 km from the Melbourne central business district.

    In addition to its main Hawthorn campus, Swinburne has campuses in the Melbourne metropolitan area at Wantirna and Croydon as well as campuses in Sarawak, Malaysia and Sydney.

    In the 2022 QS World University Rankings, Swinburne placed 19th in Australia and moved up 50 places to 321st globally. In the 2020 Student Experience Survey, Swinburne was ranked equal 1st place in Victoria for the ’entire education experience’ for undergraduate students, with an overall satisfaction rate of 80 per cent.

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