Position InformationPosting Number SRGV6702
Working Title ENROLLMENT GENERALIST Number of Vacancies 1 Location Brownsville, Texas Department Student Service Centers FTE 1 FLSA Exempt Scope of Job
To provide advanced front line customer service to undergraduate and graduate students both in-person and/or via call center regarding all Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.
Description of Duties
Maintains up-to-date and detailed knowledge of regulations, policies and procedure regarding
Serves as a contact person for assigned student cases and provides support for other junior and senior level staff member in their cases.
Specific supervision from assigned supervisor.
Direct supervision of staff as assigned.
Bachelor's Degree from an accredited University. Related work experience can be substituted for education on a 2-for-1 basis.
Two (2) years of experience within Enrollment Services, i.e. Financial Aid, Registrar, Admissions, Recruiting, or other related field and/or expert level customer services experience providing resolution for inquiries/concerns.
Use of standard office equipment.
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Position will be housed at either a U Central office or Call Center. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.
Must have strong interpersonal and communication skills, strong customer service skills as well as excellent organizational and public speaking skills. Ability to respond effectively in a variety of situations, multi-task, and to interact effectively with diverse and multi-cultural audiences. Must work effectively in team situations and be detail oriented.
The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs. Possesses detailed knowledge and is a subject matter expert of regulations, policies, procedures, and deadlines regarding undergraduate and graduate admission to the university, admissions to specific programs, admissions based on program delivery mode, basic financial aid information, registration, enrollment, and tuition and fees to ensure students receive accurate information.
Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 06/30/2023 Grant Funded Position No If Yes, Provide Grant Expiration Date
Posting Detail Information
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth Gender Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please visit our Careers site at https: // careers.utrgv.edu for detailed contact information.
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.
Quick Link https: // careers.utrgv.edu/postings/38230Posting Supplemental Questions
Required fields are indicated with an asterisk ().
(Open Ended Question)
University of Texas-Rio Grande Valley
May 24, 2023
June 11, 2023
Business and Economics,Education