University of Exeter

University of Exeter

Education Support Administrator (Degree Apprenticeships)

United Kingdom

Closing in 13 days

Job details

Job reference


Date posted


Application closing date





The starting salary will be from £26,444 on Grade D, depending on qualifications and experience.


Generous holiday allowances, flexible working, pension scheme.

Contractual hours




Job category/type

Admin, Professional, Managerial


P89210 JD.pdf
Education Support Administrator (Degree Apprenticeships)

Job description

Education and Academic Services

This full-time role is available from 13 November 2023 on a fixed-term, one- year contract until November 2024.

This role offers the opportunity for hybrid working – some time on campus and some from home.

The Education and Academic Services (EAS) Directorate provides all the key administration and education support activities that underpin the student experience from Fresher's week to Graduation. This role is within the Education Support team which provides the core and critical operational support for teaching administration and support for delivery of taught undergraduate and postgraduate programmes.

About the role

This full-time post is available from 12th November 2023 on a one year fixed term basis.

We have an exciting opportunity for an Education Support Administrator to join our Education Support Team, working in our Degree Apprenticeship Hub. The role holder will be expected to undertake a hybrid working model, with both on- campus and remote working.

The Education Support Team provides the core and critical operational support for teaching administration and support for delivery of all University of Exeter taught programmes for Undergraduate and Postgraduate Taught students. This is a large team of approximately 180 staff working across multiple "hub" locations and across three campuses.

Some of the main duties include:

  • Acting as a first/named point of contact for internal and external stakeholders and general enquiries, providing specialist advice and guidance on relevant matters.

  • Managing student or other records and undertaking quality checking of data to ensure accuracy, consistency, efficiency and timely.

  • Acting as a central information point for Education Services; collating, updating, coordinating, managing and promoting relevant information through a variety of media, including website maintenance where required.

  • About you

    You will have:

  • Experience of delivering excellent customer service and effectively handling complex enquiries.
  • Excellent organisational and planning skills and the ability to prioritise and meet deadlines under pressure.
  • Excellent interpersonal and communication skills and proven track record of building relationships with staff at all levels.
  • Please ensure you read the Job Description and Person Specification for full details of this role.

    The University of Exeter

    We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).

    Our research income in recent years means we're the fastest growing UK Research University with some of the world's most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world- leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature

    Our Equality, Diversity and Inclusion Commitment

    Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

    With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.


    We offer some fantastic benefits including:

  • 39 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms on all of our campus' and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
  • Further information

    For further information please contact Hayley Stentiford ([email protected])

    Job details


    Education Support Administrator (Degree Apprenticeships)


    University of Exeter


    United Kingdom


    September 16, 2023

    Application deadline

    October 08, 2023

    Job type




    About the employer

    The University of Exeter is a public university that focuses on research. It was established in the year 1955. In 1851, it was first formed as Schools of Science and Art. In 1900, its name was then changed to the Royal Albert Memorial College which later converted into a university college of the southwest in the year 1922. And finally, it received its authorization in 1955 as the University of Exeter.

    The university is a part of the Russell Group which contains the top research-intensive universities of United Kingdom and has a total of 3 campuses. Out of all 3, Streatham is the largest campus by area as it contains most of the university's executive buildings.

    Also, it is considered as one of the most beautiful buildings in the nation. Moreover, the Penryn campus is associated with Falmouth University as per a combined initiative.

    The University has more than 25,263 student population who are coming from over 130 different nations. The university organizes its educational and administrative departments into 6 scholastic colleges. There are many research centres and institutes inside the campus. There are more than 200 student societies including creative writing, theatre club, Socialist Students societies, Poker Society and Conservative Future society. The university maintains an athletic union which is responsible for organizing and administrating all the sports activities fairly and actively. The union governs more than 50 sports clubs which have around 5,000 students.

    The university has a great alumni base and actively connects with more than 125,000 alumni in 183 countries across the world. The graduates have been working in different fields. From globally known business leaders and lawyers to inspiring leaders and teachers to highly praised members of the press and artists, this university has proudly touched the lives of its alumni. Some of the much-known alumni of the university are J.K. Rowling (author- famous for Harry Potter series), Ameenah Gurib (Mauritius's 6th President) and Abdullah Gül (Turkey's 11th President).

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