General Motor

General Motor

District Manager Aftersales (Level 7)

Description

Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.

- Supports integration of Warranty administration functions.

- Provides Warranty support for all of the zone team members.

- Develops and implements necessary dealer training.

- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.

- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.

- Performs other related duties as assigned.

Additional Description

Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

The District Manager Aftersales is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

As a District Manager Aftersales , your responsibilities will be:

  • Sales targets and market share
  • Assisting the dealer in implementing initiatives to increase customer pay business

    Focus on processes and performance at Service lane

    Search for promotions and market opportunities to bring customers to service lane

    Incorporate aftermarket initiatives within the overall business plan distributor

    Implement and follow up the 25 point inspection as means to increase parts sales per vehicle

    Support dealers with RIM in order to optimize and meet required targets for compliance

    Promote and include dealers in yearly marketing plan as guide for increasing customer retention

  • Improve customer retention
  • Ensuring that information is shared by dealers by means of data sharing

    Identifying opportunities aimed at the implementation of a CRM process

    Incorporate the concept of customer retention in the overall business plan distributor

    Developing staff skills aftermarket distributor

    Guide the integration of Aftersales as one whole team (parts and service)

    Promoting participation and effective use by the dealer in GMM retention initiatives:

    Chevrolet Express Service

    BDC (Business development Center)

    Standard maintenance Costs

    Marketing programs and service promotions

  • Supporting the initiative of Outstanding Customer Experience (OCE)
  • Improving CSI

    Supporting the implementation of the standard GMM operation and facilities

    Ensure staff aftermarket distributors are trained / certified

    Representing GMM and its brands as ambassador

    To ensure a proper process of executing service recalls

  • Maximize the profitability of Distributor
  • Assisting the dealer in identifying areas to improve profitability through business process.

    Ensuring that the dealer takes advantage of rebates and incentives available

  • Development of plans to improve the performance of the distributor in the scorecard
  • Requirements:

    Education:

  • Industrial Engineering, Bachellor in Bussiness or similar
  • Languages:

  • English language proficiency. This role requires communications conducted in English
  • Skills

  • Innovation Management
  • Problem Solving
  • Dealing with Ambiguity
  • Managerial Courage
  • High level of oral and written communication skills
  • Interpersonal skills to work effectively with others
  • High level analytical ability where problems are unusual and complex
  • Experience

  • Recommended previous jobs in automotive industry as Business Manager or District sales manager
  • Project management
  • Value proposal

  • Competitive salary
  • Superior benefits to the law
  • Career development platform
  • Ongoing training
  • Benefits in vehicles.
  • Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details

    Title

    District Manager Aftersales (Level 7)

    Employer

    General Motor

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    September 01, 2023

    Job type

    Expert

    Field

    Engineering

    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.

     

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