Swinburne University of Technology

Swinburne University of Technology

Director of Student Experience and Support


Closing in 9 days

  • Director of Student Experience opportunity within Swinburne College
  • Full time, ongoing role based at our Hawthorn campus
  • Attractive salary and benefits with flexible working options
  • About the Role We have an exciting opportunity for a Director of Student Experience at Swinburne College.

    In partnership with UP Education, we have established Swinburne College to offer foundation and pathway programs for both international and domestic students. These programs, including Foundation Year, UniLink diplomas, and ELICOS, are designed to help students meet university entry requirements, transition to higher education, and enhance English language proficiency.

    As the Director of Student Experience and Support at Swinburne College, you will play a key role in ensuring the success of pathway students. Your responsibilities will include overseeing the College Hub, collaborating with teaching staff to provide tailored support and interventions, and working with College managers to develop strategic plans for student success, retention, and transition. Additionally, you will be involved in delivering professional development opportunities for teaching staff to enhance student learning outcomes.

    We are seeking a dynamic individual who can adapt and implement support services to meet the diverse needs of our learners, teaching staff, and clients across certificate and diploma levels. If you are passionate about supporting student success and driving educational excellence, we invite you to join our team at Swinburne College.

    About You To be suitable for this role you will need to have experience in the below key accountabilities:

  • Experience in providing support to students in post-secondary pathway programs
  • Demonstrated understanding of successful approaches to teaching international students particularly ELICOS or second language students
  • Demonstrated understanding of the needs and supports for domestic students in pre-bachelor pathways
  • Demonstrated ability to foster and promote an inclusive, customised and safe learning environment and provide support and advice to a diverse range of learners and clients
  • Further information about this role can be found in the attached position description.


  • Relevant degree or diploma qualification and equivalent experience
  • About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

    • Every Swinburne learner gets a work experience • Every Swinburne graduate gets a job • Every Swinburne partner gets a tech solution • Swinburne is the prototype of global best practice

    The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

    To Apply Please submit your CV and cover letter addressing your suitability for this position.

    To review the Position Description and to apply, please scroll down to the bottom of the page.

    If you are viewing this advert from an external site, please click ‘apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

    Please Note: Appointment to this position is subject to passing a Working with Children Check.

    If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].

    Applications Close: Thursday 23rd of May at 11pm

    Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

    Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

    We welcome and encourage applicants from diverse backgrounds to apply.

    We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

    Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

    For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

    Victoria's Commitment to Action: Improving international student employment outcomes As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

    We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant #LI-SW

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    Job details


    Director of Student Experience and Support


    Swinburne University of Technology




    May 09, 2024

    Application deadline

    June 08, 2024

    Job type



    Education,Social Science

    About the employer

    Swinburne University of Technology (often simply called Swinburne) is a public research university based in Melbourne, Australia. It was founded in 1908 as the Eastern Suburbs Technical College by George Swinburne in order to serve those without access to further education in Melbourne's eastern suburbs. Its main campus is located in Hawthorn, a suburb of Melbourne which is located 7.5 km from the Melbourne central business district.

    In addition to its main Hawthorn campus, Swinburne has campuses in the Melbourne metropolitan area at Wantirna and Croydon as well as campuses in Sarawak, Malaysia and Sydney.

    In the 2022 QS World University Rankings, Swinburne placed 19th in Australia and moved up 50 places to 321st globally. In the 2020 Student Experience Survey, Swinburne was ranked equal 1st place in Victoria for the ’entire education experience’ for undergraduate students, with an overall satisfaction rate of 80 per cent.

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