University of Worcester

University of Worcester

Director of Commercial Operations & Hospitality Services

Director of Commercial Operations & Hospitality Services Senior Management Team Location: St John's Campus

Salary: £66,857 to £73,056 Post Type: Full Time Advertised On: Friday 03 May 2024 Closing Date: Tuesday 28 May 2024 Reference: FM2412

The post holder will be responsible for the generation of commercially viable opportunities relating to university facilities and providing high quality and efficient services to students, staff, and visitors. The post holder will seek to maximise the income generation from the university accommodation the university buildings and the wider university estate whilst, at the same time, providing efficient services relating to student accommodation, cleaning operations and catering provision.


The University of Worcester has a large estate with outstanding facilities across three campuses located in the historic City of Worcester, and a rural campus located in the beautiful Worcestershire countryside.

City Campus is home to our recently renovated ‘Art House' creating an innovative and experimental home for Arts in Worcester, and the Charles Hastings Building, where the British Medical associated was founded in 1832.

Severn Campus is home to the award-winning University of Worcester Arena – the first purpose designed arena to include the wheelchair athlete – a large gym, specialist strength and conditioning facilities, performance analysis suites and modern study facilities. This campus is also home to the Three Counties Centre for Health and Wellbeing with state-of-the-art simulation and visualisation facilities, and advanced laboratories.

Our St John's Campus provides extensive sports facilities including our Motion Performance Centre – delivering scientific support, applied research and consultancy in sports and health, a large Sports Hall, gym, and two AstroTurf sports pitches. The campus is also home to our drama studio, science laboratories, a Forensic Science House, Ability House and nursing simulation centre.

Lakeside Campus is a 50-acre site providing outstanding outdoor education and sport and exercise facilities.

The University operates over 1,000 rooms in the student residences located at City and St John's campuses, and a short-stay residence. The residences are highly inclusive with notably extensive facilities for people with a mobility impairment.

Teaching and research take place across all the campuses and facilities include laboratories, an environmental chamber and growing simulation facilities. These increasingly sophisticated facilities may also be used for continuing professional development and advanced, as well as initial, professional education.

All of these facilities are owned by the University and there is extensive parking at each of the campuses.

There is also an extensive catering operation at the University provided through a contract service. This operation is available to support events at the University.

The University wishes to appoint a Director who will lead the effective utilisation of these facilities for educational, community and commercial purposes. The Director will lead a programme of activity resulting in a significant increase in the University's income from the Estate as well as much improved utilisation for student educational and student society purposes. The Director will bring a ‘commercial eye and edge' to the University's use of the Estate, and a clear vision for utilisation of our Estate. The Director's work will lead to a significant increase in the revenues generated from activities including sports tournaments, residential summer schools, conference, sports and arts campus and events of many kinds.

Wherever possible income generating activity should support the University's primary purposes and increase the University's beneficial social and community impact.

This post requires an individual who will be able to work closely, imaginatively, and sensitively with senior staff at the University to maximise the use of these facilities whilst balancing competing priorities.

For informal queries relating to this role, please contact Rob Bonham, Pro Vice Chancellor of Finance & Resources via email [email protected]

Further details: Job Description Person Specification

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Job details


Director of Commercial Operations & Hospitality Services


University of Worcester


United Kingdom


May 03, 2024

Application deadline

May 28, 2024

Job type



Business and Economics,Medicine

About the employer

The University of Worcester was established in 1948 as Worcester Emergency Teacher Training College. The institution was renamed as Worcester Teacher Training College and again as Worcester College of Higher Education in 1976. In the 1970s, the Council for National Academic Awards (CNAA) granted validation to the degrees conferred by the college. The college acquired Herefordshire and Worcestershire College of Nursing and Midwifery in 1995. In 1997, the degree-awarding powers of the institution were affirmed by the Privy Council and its name was changed to University College Worcester. The institution received the status of a university in 2005 and was given its current name. In 2010, the university was given the power of awarding research degrees by the HM Privy Council.

The university has four sprawling campuses scattered across Worcester in the UK. St John's Campus is the site of the university's establishment and houses several residence halls, teaching spaces and sports facilities. The campus is home to the University's National Pollen, Aerobiology Research Unit and Worcester Students' Union. It also includes various facilities like Drama Studio, a multigym, Digital Arts Centre, a sports hall and AstroTurf pitches. Situated at Worcester City Centre, the university's City Campus houses the McClelland Health and Wellbeing Centre, Worcester Business School, Jenny Lind building and the Hive library. Located along a riverbank, the university's Severn Campus features modern study facilities, performance analysis suites, dance studios and the University's Arena. The Lakeside Campus serves as an activity and outdoor learning centre.

Consisting of nine academic schools, the University of Worcester offers numerous full-time and part-time UG and PG programmes in various fields of education like arts, sciences, humanities, education, nursing, psychology, allied health, environment, sports business, law, maths and media. It houses over 10,800 students including lots of international students from various countries around the globe. The university maintains strategic partnerships with many prestigious local and international institutions such as Birmingham Metropolitan College in England, Coleg Gwent in Wales and Iron Mill College in Devon. Also, the university houses a committed placement team that strives to provide the students with excellent employment opportunities.

The university has several notable and successful alumni. Swaroop Sampat is a famous Indian actress who is known for her role in the TV serial called 'Yeh Jo Hai Zindagi'. Daryl Mitchell is a professional English cricket player. Jacqui Smith is the first female to ever serve as the United Kingdom's Home Secretary. Kyle Pryor is a popular English actor best known for playing the role of Nate Cooper in 'Home and Away'. Kayleigh Pearson is a well-known English model who won the second High Street Honey competition by FMH.

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