University of Melbourne

University of Melbourne

Digital Learning Support Officer



Digital Learning Support Officer

Job no: 0049865 Location: Parkville Role type: Full-time; Continuing Department: Student and Scholarly Services - Teaching and Learning Innovation Salary: UOM 6 - $92,749 - $ 100,397 p.a. plus 17% super

  • Enhance teaching practices with innovative digital solutions.
  • Consult and resolve inquiries on LMS and TEL platforms and digital exams, applying best practices in digital learning.
  • Brilliant benefits and a flexible hybrid work environment!
  • About the Role This is an exciting opportunity for a Digital Learning Support Officer with a unique blend of technical expertise and pedagogical insight to join our team. In this role, you'll provide invaluable support to academic staff, offering consultations on Technology Enhanced Learning (TEL) with a keen eye for pedagogical considerations. Collaborating within a dynamic team, you'll help shape and deliver professional development and training programs, while also crafting engaging web-based resources and hosting online workshops to empower our teaching staff.

    Your responsibilities will include:

  • Providing consulting services to teaching and support staff on LMS, digital exams and other TEL platforms, participating in resolving support inquiries and consultation requests, applying best practices in digital learning and pedagogy.
  • Identifying gaps and updates for support materials to enhance technical and pedagogical capacity in TEL platforms for student-focused, interactive, flexible, and open teaching practices.
  • Designing, delivering, and maintaining support materials, learning design frameworks, exemplars, workshops, and other professional development activities for staff to effectively implement teaching, learning, and assessment with TEL, enhancing capability in flexible learning and teaching.
  • Who we are looking for Are you a tech-savvy individual with a profound grasp of Learning Management Systems (LMS) and other learning technologies? We're on the lookout for someone exceptionally organised, detail-oriented, and dedicated to constant improvement. Your outstanding verbal, written, and interpersonal skills are key to maintaining high-quality professional communication standards. Leveraging your expertise, you'll craft engaging professional development programs—online or in-person—fostering effective utilisation of digital technologies and assessments.

    You will also have:

  • Relevant degree with subsequent experience, extensive specialist expertise, or equivalent combination of experience and education/training.
  • Practical experience designing educational materials and communications to enhance technology utilization in teaching, learning, and assessment.
  • Practical experience providing technical and/or pedagogical support for TEL platforms or other software platforms.
  • Excellent stakeholder management and interpersonal skills, adept at effectively liaising with diverse internal and external stakeholders to achieve successful outcomes.
  • For further information regarding responsibilities and requirements please refer to the attached PD.

    To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your new team – Student and Scholarly Services - Teaching and Learning Innovation Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

    Teaching and Learning Innovation (TLI) is a portfolio that is a part of Scholarly Services within SASS. The team enables the University's scholarly and learning community to enrich and extend academic achievement through the effective use of world-class learning environments, technologies and media. For more information about us, visit: https: //

    What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

    The University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected], with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • Please note that you are not required to respond to the selection criteria in the Position Description.

    If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    Advertised: 27 Mar 2024 12:05 AM AUS Eastern Daylight Time

    Applications close: 14 Apr 2024 11:55 PM AUS Eastern Standard Time

    Job details


    Digital Learning Support Officer


    University of Melbourne




    March 27, 2024

    Application deadline

    April 14, 2024

    Job type



    Education,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

    Similar jobs

    Recent blogs