University of Melbourne

University of Melbourne

Department Support Officer (Administration)



Department Support Officer (Administration)

Job no: 0034074 Location: Parkville Role type: Full-time; Continuing Faculty: Business and Economics Salary: UOM 6 – $96,459 - $104,413 p.a. plus 17% super

  • Integral role supporting academic operations and providing policy guidance.
  • Opportunity for autonomy, initiative, and professional growth in a dynamic environment.
  • Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!
  • About the Role his is an excellent opportunity for a proactive and versatile individual to join our team as the Department Support Officer (Administration) in the Department of Economics. You will play a vital role in providing high-quality administrative support, offering policy guidance to academic staff, and contributing to the smooth operation of the department. As part of a collaborative team, you'll have the chance to showcase your autonomy, initiative, and adaptability while working in a dynamic environment. This role offers a unique chance to be at the heart of academic operations, supporting the Faculty's strategic goals and fostering a culture of excellence and teamwork.

    Your responsibilities will include:

  • Provide excellent customer service whilst handling and triaging emails and telephone enquiries.
  • Provide advice and administrative support to academics in relation to the UniTravel portal and iExpense claims ensuring compliance with Department, Faculty and University policies.
  • Source sustainable goods and equipment from internal and external suppliers, as required.
  • Who We Are Looking For You thrive on organiSing and managing tasks in dynamic environments, balancing competing demands effortlessly to meet deadlines. Your analytical skills enable you to identify creative solutions and seize opportunities for improvement. With sound judgment and diplomacy, you handle sensitive information confidentially, whether working independently or collaboratively to deliver excellent customer service.

    You will also have:

  • A degree in a relevant disciple with substantial experience or an equivalent combination of relevant experience and/or education/training within the tertiary education or similar environment.
  • Highly developed interpersonal and verbal communication skills with the ability to effectively build and enhance relationships with key stakeholders.
  • Excellent written communication skills with demonstrated experience in the development of plans, proposals, and business process documentation.
  • Advanced level of proficiency in the use of standard application software such as the Microsoft Office suite.
  • For further information regarding responsibilities and requirements, please refer to the attached PD.

    This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your New Team – Strategy, Planning and Resources The Strategy, Planning, and Resources team is the driving force behind the Faculty's success, ensuring alignment with strategic goals and operational excellence. We lead the charge in developing and implementing robust strategies, meticulously monitoring progress, and reporting outcomes. With a keen eye on risk management, we safeguard the Faculty's interests within university policies and processes. Our commitment to efficiency and effectiveness guides us as we allocate resources and leverage university-wide shared services, enabling the Faculty to thrive

    What We Offer You! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check outour benefits page!

    About the University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be Yourself The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • The responses against the Selection Criteria^ (found in the Position Description)
  • ^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to https://

    If you have any questions regarding the recruitment process, please feel free to contact Petra via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    If you have any particular questions regarding the job please follow the details listed on the Position Description.

    Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought fo rward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.

    Advertised: 16 May 2024 12:05 AM AUS Eastern Standard Time

    Applications close: 30 May 2024 11:55 PM AUS Eastern Standard Time

    Job details


    Department Support Officer (Administration)


    University of Melbourne




    May 16, 2024

    Application deadline

    May 16, 2024

    Job type



    Business and Economics,Education,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

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