C3.ai, Inc. (NYSE:AI) is a leading provider of Enterprise AI software for
accelerating digital transformation. The proven C3 AI Platform provides
comprehensive services to build enterprise-scale AI applications more
efficiently and cost-effectively than alternative approaches. The core of the
C3 AI offering is an open, data-driven AI architecture that dramatically
simplifies data science and application development. Learn more at: www. c3.ai
C3 AI is seeking a highly skilled individual with experience in managing
delivery of complex enterprise software and AI project deployments, with a
track record of driving tangible business value and outcomes for customers.
Expertise and experience in application development, AI/ML and data
integration are required in addition to domain experience in one or more of
the following industries: Manufacturing, Aerospace and Defense, Oil & Gas,
Financial Services, Life Sciences, Healthcare, Telecommunications, and High
Tech.
The Delivery Manager works with executive customer stakeholders to define use
cases, translate use cases into specifications, quantify and track business
value, provide oversight to technical resources and data scientists to drive
measurable business outcomes, and work across business and technical teams to
proliferate C3 AI solutions across the enterprise.
This position requires technical aptitude and a combination of skills:
strategy consulting, facilitation, stakeholder management, project management,
process optimization, analytics, and AI methods – a person who loves fixing
problems and always brings their best to work.
Responsibilities:
Successful candidates will oversee the entire software implementation life
cycle and accomplish the following activities:
Collaborate with customers to craft compelling use cases that drive
business value, translate use cases into requirements and specifications,
validate the tractability and define the data requirements for AI use
cases
Quantify and track value metrics that can be realized from C3 AI solutions
Advise executive customer stakeholders on future use case roadmap and
implementation plans aligned to C3 AI solutions and drive customer success
and adoption with a focus on customer retention, advocacy and expansion
Turn business requirements into application features and capabilities, map
use cases to granular team tasks and produce detailed production project
work plans
Lead the engagement team to perform implementation activities in
collaboration with C3 AI team members from Application Development, Data
Integration, Solution Architecture, Data Science, Products, QA, and DevOps
Dive into technical details and lead activities to ensure successful
delivery to our customers (e.g., functional scoping, application and data
integration quality assurance, deliver training, issue debugging and
resolution)
Anticipate stakeholder needs, remove obstacles and accelerate the path to
customer success, track and address risks before they become issues, solve
delivery challenges, addressing resource contention, scoping issues and
managing expectations
Develop high quality and polished internal and external deliverables and
other documentation to enable customer success, building a trusted advisor
relationship
Communicate effectively and proactively with customers, define and
interpret the AI results in the customer's business context
Provide oversight to the data science team and ensure a compelling outcome
Travel to customer sites (50% average)
Qualifications:
Bachelor's degree in Computer Science, Engineering, Statistics,
Mathematics, Operations Research or similar field; Advanced Engineering
degree or MBA preferred
Minimum of 6-8 years delivery management experience with enterprise SaaS
solutions
Experience leading engagements with substantial exposure and involvement
with data science, cloud infrastructure, solution architecture,
application development, and data engineering
Credible customer presence, capable of stepping into a trusted advisor
role
Data-driven, analytically oriented, with a commitment to process
improvement
Ability to successfully communicate and work with senior executive
stakeholders
Leadership experience, the ability to enforce good project governance and
promote delivery excellence
Effectively work across customer and internal teams to problem solve,
define scope, write technical specifications, quantify and track success
metrics, and manage against a plan
Demonstrated ability to navigate between the business and technical
domains of a software implementation project, providing leadership in both
Excellent presentation, written, communication with keen attention to
detail, and interpersonal skills
C3 AI provides excellent benefits and a competitive compensation package,
which include:
Generous equity plan.
Salary range: $155,000 - $190,000 USD.
Candidates must be authorized to work in the United States without the need
for current or future company sponsorship.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We
do not discriminate on the basis of any legally protected characteristics,
including disabled and veteran status.
