Customer Service Coordinator UWL Students' Union
Salary: £26,000 per annum Release Date: Thursday 14 September 2023 Closing Date: Friday 06 October 2023 Reference: SU0033
SU Central is the glue of the SU, dealing with hundreds of queries a month, providing key admin work for our Advice service as well as other areas of the organisation, all whilst being a friendly face at our helpdesk. It is a fun and fast paced environment which would be great for a person who is energic, friendly and always wants to help staff and students. Imagine coming to work every day in a place where you get to have fun, make friends, change lives and push yourself to build your skills and achieve amazing results.
Not having years of experience in customer service isn't a barrier. If you can prove you are willing to work hard, bring your whole self to work and put the time in to learn and develop your skills for the benefit of yourself and others, we want to hear from you.
Our SU is a charity that has won multiple national awards for, among other things, engaging thousands of people in community-building projects, having an extremely happy staff team and proving that you can create the best students' union in the country against the odds.
Download the full job description and person specification here CSC Job Description2023.pdf.
If you would like an informal chat about the role, please email [email protected].
Application Process
If everything above sounds good to you, we'd love to receive your application. Be sure to read the job description and person specification and to complete the application process using this link https: // uwlsu.peoplehr.net/Pages/JobBoard/Opening.aspx?v=809f4bb2-046f-43d3-9775-c8d9ac815e59 with your CV and Cover letter.
Interviews will be held on Wednesday 18th and Thursday 19th October 2023.
You can contact Olivia Tedman (oli[email protected]) if you have any questions about this role.
If you require an alternative method to submitting your application (i.e., video or braille), please contact us on [email protected] or 0208 231 2276
For more information about the SU, this role or specific questions about the application process please contact [email protected] or 0208 231 2276
UWL students come from a diverse range of backgrounds, as an employer we are committed to ensuring that our workforce are reflective of the members we serve.
Therefore, we actively encourage applications from people from a wide range of backgrounds and circumstances, particularly those from traditionally underrepresented groups.
Job details
Title
Customer Service Coordinator
Employer
University of West London
Location
United Kingdom
Published
September 16, 2023
Application deadline
October 06, 2023
Job type
Administration/Managerment
Field
Business and Economics,Education
About the employer
The University of West London (UWL) is the career university in west London which provides excellent transport links, industry-standard facilities, extraordinary industry links and excellent employment openings. UWL consolidates everything London brings to a genuine friendly community environment where everybody is valued, acknowledged and supported to arrive at his/her true potential. A continuous programme of significant investment in facilities has changed the college campus giving great new social and learning spaces furnished with the recent technology. In the most recent year, the university has opened the West London Food Innovation Laboratory and the Westmont Enterprise Hub for enterprising students and entrepreneurs in the nearby places.
Undergraduate and postgraduate open days:
The undergraduate and postgraduate open days are an opportunity for the students to discover more about our full-time and part-time courses, college life and how the university can assist them in getting the profession they want. They can speak to students and staff about what studying at the university includes, explore the facilities and find the scope of courses and study options offered.
The well-being team offers confidential support to all the students who are physically disabled, have mental issues or have a learning disability. The college empowers any student or prospective student with a disability or long-term ailment to contact the administration at the earliest to guarantee suitable help.
When the students join the university, they get admission to comprehensive careers information, advice and guidance from the careers service, from arranging out a career plan or CV-composing to mock interviews. The employment service encourages an enormous scope of part-time chances to students. The students are consequently enlisted with the service on enrolment to look for paid occupations both on campus and outside, and get twice weekly updates for part-time openings available. Whether on campus or learning remotely, students can get a wide range of support extending through student services, accommodation and immigration advice, health and well-being services, financing, coaching and disability and mental health support.
The academic workshops, organising peer mentoring and general support are arranged by the student engagement team which help keep students on track. The facilities incorporate a social space in campus grounds, performance space with a seating limit of more than 220, Blast Radio studio for the student radio station, new catering facilities, a library and a mock courtroom.