University of Oxford

University of Oxford

Customer Service Assistant

Customer Service Assistant

Oxford University Sport, University Sports Complex, Iffley Road, Oxford

Hourly rate: £11.95 - £13.24 per hour

Oxford University Sport is situated at the iconic sports ground where the world record four-minute mile was first broken.

We currently have an opportunity for a part-time Customer Service Assistant to join our friendly team.

What We Offer

We are a key part of the University of Oxford and as employer, genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme

• 38 days annual leave

• A comprehensive range of childcare services

• Family leave schemes

• Cycle loan scheme

• Discounted bus travel and Season Ticket travel loans

• Opportunity for personal and professional development

• Trade prices on goods on sale in Centre

The University also runs an enormous number of social groups and sports clubs for those looking for more than just a great place to work.

About the Role

We are looking for a team player to join the Sports Department to enhance our customer service experience by helping, guiding and motivating our members through their fitness and wellbeing journey.

The post is for an average of 5 hours per week (excluding breaks) on a 2-week rota, working Saturdays 08:00 – 18:00 on alternate weekends.

This is a permanent post.

Applications should be made online.

Please submit your application before 12:00 midday on Friday 1 December 2023.

Interviews will take place on Saturday 9 December 2023 at the University Sports Complex, Iffley Road, Oxford.

Contact Person : Richard Taylor Vacancy ID : 169429 Contact Phone : 01865 611477 Closing Date & Time : 01-Dec-2023 12:00 Pay Scale : STANDARD GRADE 3 Contact Email : [email protected] Salary (£) : £22,681 - £25,138 per annum

Job details


Customer Service Assistant


University of Oxford


United Kingdom


November 16, 2023

Application deadline

December 01, 2023

Job type



Business and Economics,Education

About the employer

The University of Oxford is the oldest university in the English-speaking world, and is actually so ancient that its founding date is unknown – though it is thought that teaching took place there as early as the 11th century. It’s located in and around the medieval city center of Oxford, dubbed “the dreaming city of spires” by the 19th century poet Matthew Arnold, and comprises 44 colleges and halls as well as the largest library system in the UK. 

There are 22,000 students at Oxford in total, around half of whom are undergraduates, while 40 per cent are international students. A quarter of the city of Oxford’s residents are students, giving the city the youngest population in the UK. 

The University of Oxford does not have a main campus, its buildings and facilities instead being scattered around the medieval city center. Its colleges each have a distinctive character and traditions often dating back centuries. Colleges are self-governing institutions to which students usually apply directly. There are four academic divisions within Oxford University: Humanities, Mathematical, Physical and Life Sciences; Medical Sciences; and Social Sciences. The university’s particular strength is the sciences, and it is ranked number one in the world for medicine.

Oxford is a youthful and cosmopolitan city with plenty to see and do. There are dozens of historic and iconic buildings, including the Bodleian Libraries, Ashmolean Museum, Sheldonian Theatre, the cathedral, and the colleges themselves.  Students can choose to spend their time studying or avail themselves of the many extracurricular activities available. There’s a strong musical life at Oxford, with clubs and societies spanning all genres, from jazz, through to classical and folk. Oxford is also ranked highly for sport, with its top rowers taking part every year in the world-famous boat race with the University of Cambridge on the River Thames. Drama lovers are also well catered for, with one of the largest and most vibrant university drama scenes in the country.

Oxford has an alumni network of over 250,000 individuals, including more than 120 Olympic medalists, 26 Nobel Prize winners, seven poets laureate, and over 30 modern world leaders (including Bill Clinton, Aung San Suu Kyi, Indira Ghandi and 26 UK Prime Ministers). 

It has a friendly rivalry with Cambridge for the title of best university in the UK and is regularly ranked as being one of the top three universities in the world. Notable Oxford thinkers and scientists include Tim Berners-Lee, Stephen Hawking and Richard Dawkins.

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