Swinburne University of Technology

Swinburne University of Technology

Customer Service Administrator - International



  • Customer service role within Student and Academic Services
  • Full time, fixed-term position (until Feb 2025) at our Hawthorn campus
  • HEW Level 4 salary + 17% superannuation
  • About the Role We are currently seeking a motivated individual to join our team as a Customer Service Administrator - International. In this role, you will be responsible for providing exceptional customer service and accurate information to current and prospective international students on a range of matters including course information, government policy and university procedures.

    The Students portfolio, led by the Vice-President (Students), encompasses key areas such as Marketing, Recruitment & Channel Integration; Student Administration & Library Services; Student & Academic Services; and Media & External Communications. As part of the Student & Academic Services department, you will play a key role in the delivery of administrative services that support and enable the smooth operation of our courses and programs in line with University regulations and policy.

    If you are passionate about delivering exceptional customer service and thrive in a dynamic and diverse environment, we invite you to apply for this exciting opportunity!

    About You To be suitable for this role you will need to have experience in the below key accountabilities:

  • Previous relevant experience in an administrative and/or customer service position, preferably within a tertiary education environment.
  • Demonstrated commitment to the provision of high quality customer and administrative services.
  • High level of interpersonal skills enabling effective liaison with a wide range of students from different cultures.
  • High level of computer skills including competency in the use of MS Office and other software packages.
  • Demonstrated understanding of the Australian education system, the ESOS Legislation framework, the National Code of Practice 2018 and Australian Government regulations pertaining to international students is preferable.
  • Qualifications

  • Completion of an associate diploma level qualification with relevant work- related experience or an equivalent combination of relevant experience and/or education/training.
  • About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

  • Every Swinburne learner gets a work experience
  • Every Swinburne graduate gets a job
  • Every Swinburne partner gets a tech solution
  • Swinburne is the prototype of global best practice
  • The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

    To Apply Please submit your CV and cover letter addressing your suitability for this position.

    To review the Position Description and to apply, please scroll down to the bottom of the page.

    If you are viewing this advert from an external site, please click ‘apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

    Please Note: Appointment to this position is subject to passing a Working with Children Check.

    If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].

    Applications Close: Sunday, 19 May 2024 at 11:30pm.

    Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

    Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

    We welcome and encourage applicants from diverse backgrounds to apply.

    We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

    Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

    For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

    Victoria's Commitment to Action: Improving international student employment outcomes As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

    We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

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    Job details


    Customer Service Administrator - International


    Swinburne University of Technology




    May 08, 2024

    Application deadline

    May 19, 2024

    Job type



    Business and Economics,Education,Social Science

    About the employer

    Swinburne University of Technology (often simply called Swinburne) is a public research university based in Melbourne, Australia. It was founded in 1908 as the Eastern Suburbs Technical College by George Swinburne in order to serve those without access to further education in Melbourne's eastern suburbs. Its main campus is located in Hawthorn, a suburb of Melbourne which is located 7.5 km from the Melbourne central business district.

    In addition to its main Hawthorn campus, Swinburne has campuses in the Melbourne metropolitan area at Wantirna and Croydon as well as campuses in Sarawak, Malaysia and Sydney.

    In the 2022 QS World University Rankings, Swinburne placed 19th in Australia and moved up 50 places to 321st globally. In the 2020 Student Experience Survey, Swinburne was ranked equal 1st place in Victoria for the ’entire education experience’ for undergraduate students, with an overall satisfaction rate of 80 per cent.

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