Lead Fisker customer relations, including strategies, processes, policies, and metrics for responding to customer inquiries for all engagement channels

Respond to customer inquiries in a timely and professional manner for all engagement channels

Build customer relations function, including scaling the business towards launch

Outreach to Fisker handraisers to participate in special events/activities

Support Fisker events on-site to ensure excellence in customer engagement

Engage with customers at Fisker events and provide support during event as required

Develop best practices, feedback loops, and process improvements

Troubleshoot and resolve customer issues to achieve excellent customer satisfaction

Ensure excellence in customer satisfaction of attendees at event, as demonstrated from qualitative and quantitative measures

Create post-event recap and provide to key stakeholders and executives within the organization

Minimum 3 to 5 years of experience in customer relations, preferably at an automotive OEM; at least 1 year at the Manager level

Extremely organized and detail-oriented

Creative, strategic thinker

Problem solver, quick solution finder

Strong dedication to delivering excellence in customer satisfaction

Ability to manage multiple projects simultaneously while striving for excellence

Desire and strong ability to work and interact with, and outreach to, attendees at Fisker events

Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams

Must be willing to travel within Europe for on-site event support

Fluent in English and German. Any further European languages would be an advantage.

Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.

Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way

Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.

Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.