General Motor

General Motor

Customer Quality Engineer


On-site: This position requires an employee to be on-site on a full-time basis

The Role:

The Customer Quality Engineer role involves functioning as a technical liaison between our customers, production operations, engineering, suppliers, and supplier quality. This role acts as the single point contact when dealing with issues with our customers. Responsible for problem solving for both internal and customer driven issues. Note: This position is predominately first shift but may require working various shifts and overtime as needed.

What You'll Do:

Responsibilities are as follows:

  • Follow and enforce all Site Safety Guidelines
  • React to emerging customer issues to ensure containment and irreversible corrective action is implemented
  • Support the tracking and reporting of various quality related performance metrics (IPPM, PPM, IPTV, CPV, etc..)
  • Interact with production and engineering on issues and containments
  • Act as plant representative during Program Engineering Team (PET) meetings
  • Lead the voice of customer for the plant and drive the fast response process by actively tracking and escalating for accountability
  • Audit elements of the GM Quality Manual and GMS Built-In Quality Statements through basketweaves
  • Drive problem solving and lead resolution customer quality issues
  • Ensure effective containment and resolution for identified non-conforming product
  • Communicate emerging issues to various internal and external stakeholders
  • Support department scrap reduction initiatives
  • Periodically cover quality engineers during vacations and absences
  • Additional Description

    Your Skills & Abilities (Required Qualifications):

  • Bachelor's Degree, preferably in Engineering or an equivalent combination of education and experience.
  • 5+ years of experience in engineering, manufacturing, quality operations or equivalent experience
  • Excellent analytical, communication and people skills required to build relationships with global team members and customers to resolve issues
  • Ability to manage both day to day emerging issues while also sustaining re-occurring systematic tasks
  • Commitment to customer focus
  • What Will Give You a Competitive Edge (Preferred Qualifications):

  • Ability to solve difficult and complex problems by identifying the root cause and implementing corrective actions
  • Knowledge of GMS principles and practices
  • Experience within Manufacturing Quality Operations
  • Experience in engine manufacturing and component machining

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details


    Customer Quality Engineer


    General Motor


    United States


    June 11, 2024

    Application deadline

    September 02, 2023

    Job type




    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.


    Similar jobs

    Recent blogs