Fisker

Fisker

Customer Onboarding Specialist

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Job Overview:

As a Customer Onboarding Specialist at Fisker in Toronto, Canada you will be at the forefront of introducing our innovative products to new customers. Your role is pivotal in shaping the initial customer experience, ensuring that from the moment they engage with Fisker products to the point of seamless integration, they feel supported, informed, and excited about our products.

In this dynamic role, you will not only guide customers through the onboarding process but also act as a brand ambassador, conveying the passion and innovation that defines Fisker. You'll have the opportunity to build lasting relationships with customers, understanding their unique needs and tailoring the onboarding experience to exceed expectations.

This role offers a unique blend of technical understanding, interpersonal skills, and the excitement of working in a startup environment. You will collaborate closely with cross-functional teams, influencing the trajectory of our products based on the insights gained during the onboarding process. Your contribution will directly impact customer satisfaction, loyalty, and the overall success of Fisker in the competitive automotive landscape.

If you are passionate about automobiles, thrive in a fast-paced startup culture, and are eager to play a key role in shaping the future of automotive technology, we invite you to join our team as a Customer Onboarding Specialist.

Key Responsibilities:

Onboarding Process: Lead the onboarding process for new customers, providing personalized guidance to ensure a smooth transition from signup to product use.

Product Familiarity: Develop a strong understanding of our products and services to effectively communicate their value propositions and features to customers.

Customer Engagement: Proactively engage with customers through various channels, including email, phone, and video calls, to gather required information, address queries, and provide ongoing support.

Cross-functional Collaboration: Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure a cohesive onboarding experience aligned with customer expectations.

Issue Resolution: Identify and resolve any issues or challenges during the onboarding process, working closely with technical teams to provide timely solutions.

Qualifications:

  • Bachelor's degree in business, Marketing, or a related field.

  • Previous experience in customer facing role, or experience in the automotive industry is preferred.

  • Passion for and knowledge of automotive technology and trends.

  • Excellent communication skills and ability to convey technical information in an accessible manner.

  • Flexibility and adaptability to thrive in a startup environment.

  • Familiarity with CRM systems and automotive software/tools is a plus.

  • #LI-Onsite

    Job details

    Title

    Customer Onboarding Specialist

    Employer

    Fisker

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    February 14, 2024

    Job type

    Expert

    Field

    Operations

    About the employer

    Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.

     

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