About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Job Location
General Role Overview
As Customer Experience Specialist within Fisker's new operations at Westfield London, West London, you will control and handle vehicle delivery, handover, and test drive activities. As a service-oriented customer specialist, you will act as the link between brand and customer, coordinating administrative and logistical processes, preparing vehicles for delivery, and carrying out test drives and handovers to our customers. With your talent for hospitality, you will ensure a successful Fisker Delivery Experience.
As Customer Experience Specialist, you will be responsible for administrative and practical activities, where our customer satisfaction and experience are the key drivers at all times. In addition, the continuous improvement of our service quality and the improvement of internal processes are key aspects of the role.
This role will additionally support other local marketing and service activities and work in close coordination with the Store Manager, Fisker Advisors, and other retail and after-sales contacts.
During the induction period, you will be trained in all relevant aspects of the Fisker brand and product.
Duties and Responsibilities
Plan capacities and schedule vehicle deliveries in close cooperation with our customers.
Work cross-functionally with colleagues from Retail, Registration, Logistics, and our external Detailing partner.
Verify vehicle and registration documents for completeness before handing them over.
Document and sign vehicle deliveries from our shipping partner.
Responsible for the complete optical and technical preparation of the customer vehicles to be delivered and to support test drive activities, including supporting minor technical tasks, detailing work, and shunting tasks.
Record all delivery processes within the CRM system.
Personally hand over the vehicle and manage the customer interaction. Explain to our customers the equipment, handling, and key features of their vehicle and ensure an all-round successful delivery experience.
Identify and address opportunities for improvement in our communications and processes so we can improve the quality of our customer and brand experience.
Contribute to achieving and exceeding goals, objectives, and KPI's.
Flexibly support tasks from other business areas, depending on the requirements of day-to-day business.
Minimum Qualifications
3+ years of professional experience in the areas of Mobility, Operations, Customer Service, and/or Logistics, preferably in the Automotive industry.
3+ years of demonstrated experience in providing excellent customer service within a fast-paced and dynamic environment.
Highly developed interpersonal skills and customer engagement skills, including good verbal and written communication skills, with the ability to manage key customer touchpoints and interactions with passion, energy, and enthusiasm.
Valid Driver's Licence with a clean driving record is mandatory.
Knowledge, Skills, Abilities, Competencies
Affinity for sustainability and electromobility and the ambition to acquire extensive knowledge about our product, as well as Fisker's mission and values.
Highly organised and adept at prioritisation and problem solving to support escalation and resolution of any operational issues.
Proactive mindset, with the ability to take initiative as required.
Basic computer skills, including word processing, using email, accessing the Internet and social media, navigating internal software, and managing files.
Prior experience using CRM tools (e.g., Salesforce) is an advantage.
Time flexibility and willingness to travel to support additional brand activities (e.g., marketing events).
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Customer Service, Customer Engagement, Product Specialist, Brand Ambassador
Job details
Title
Customer Experience Specialist
Employer
Fisker
Location
United States
Published
July 08, 2024
Application deadline
July 07, 2023
Job type
Expert
Field
HR
About the employer
Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.