Customer Experience Associate, Pathway - New Graduates or Early Talent

United States

Closing in 14 days

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the team + role

The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services. The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate radical customer focus related to a range of needs from simplistic to complex through email, phone and/or chat channels.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules crafted to meet our customers and employee needs.

This application is for our early talent with an anticipation start date in April and June. We are looking for recent graduates or entry level professionals who have customer facing experience that are interested in the FINRA licensing training program.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

Applications for this role will be accepted through May 15, 2024. Please connect with your recruiter for more information about this role's application window.

What you'll do
  • CXR Pathway Program Outline:
  • Step 1; Licensing Focus & Completion (with paid study time)
  • Step 2: Foundational Training & Proficiency
  • Step 3: Broker Training & Proficiency
  • Step 4: Full production: Including the following
  • Delivering an outstanding customer experience for customers through email, chat, and phone channels

    Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers

    Growing your financial services expertise as you develop proficiency in a range financial concepts

    What you bring
  • Self-starter and ambitious learner who is comfortable with ambiguity and a fast paced environment. Embraces coaching, feedback, and goal setting.
  • Ready to demonstrate commitment and resilience over ~ 10 weeks to achieve licensing (FINRA SIE, Series 7 & Series 63) alongside the rest of your cohort
  • Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
  • Excellent written and verbal communication skills with a passion to support customers through various channels
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
  • FINRA licenses is preferred
  • Experience working in a call-center environment is preferred
  • Experience working in the financial services industry is preferred
  • What we offer
  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more!
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more!
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

    Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)

    $22—$22 USD

    Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

    $22—$22 USD

    Zone 3 (Lake Mary, FL)

    $21—$21 USD

    Click here to learn more about Robinhood's Benefits.

    We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

    Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.

    Job details


    Customer Experience Associate, Pathway - New Graduates or Early Talent




    United States


    February 06, 2024

    Application deadline

    March 07, 2024

    Job type




    About the employer

    Our story began at Stanford, where co-founders Baiju and Vlad were roommates and classmates. After graduating, they packed their bags for New York City and built two finance companies, selling their own trading software to hedge funds. There, they discovered that big Wall Street firms were paying next-to-nothing to trade stocks, while most Americans were charged commission for every single trade. They wanted to change that, so they headed back to California to build a financial product that would give everyone—not just the wealthy—access to financial markets.

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