University of Kent

University of Kent

CS-274-23-R2 - Receptionist - Fixed Term

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Receptionist - Fixed Term Accommodation Location: Canterbury

Salary: £20,134 to £21,197 per annum Grade: Grade 3 Post Type: Full Time Contract Type: Fixed Term - Ends 31/05/2024 Release Date: Wednesday 13 September 2023 Closing Date: 23.59 hours BST on Wednesday 27 September 2023 (unless otherwise stated) Reference: CS-274-23-R2

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

What will help you make a difference?

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

You will be working to a rota for this role. A typical shift pattern may be 8am until 4pm on week one, followed by 12pm until 8pm on week two. Shift patterns may vary and may finish as late as 11pm.

Rewarding your contribution

You will enjoy a friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:

  • 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
  • an excellent pension scheme with generous employer contributions
  • study while you work discounts, cycle to work scheme, local business discounts
  • on-site parking
  • For further information on our staff benefits please go to https: //

    As Receptionist you will:

    Confidently resolve all initial enquiries from students, staff, residents, and others

    Issue keys and maintain/monitor the security of them in line with procedure

    Programme student and vacation guest bedroom key cards using access control software

    Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments

    Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.

    What we are looking for in the right candidate:

    GCSE grade 4/C or above in English and Maths or equivalent

    Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

    The ability to demonstrate experience handling difficult and unexpected situations

    A high level of IT skill and familiarity.

    If you require further information regarding the online application process, please contact pe[email protected] quoting reference number: CS-274-23-R2

    Please note - Please refer to the job description for a full list of duties. Your application should clearly address the essential and desirable requirements of the Person Specification, this is how your application is scored. You should provide clear evidence and examples in your application which back-up any assertions you make in relation to each criterion. Applicants must be able to demonstrate all essential requirements as listed in the job profile.

    The University of Kent has a multi-cultural and diverse environment and is committed to developing a working and learning culture that encompasses dignity, respect and consideration for all. All members of the University community have a responsibility to create an environment which is free from harassment, bullying, unlawful discrimination and victimisation.

    Further details: Job Description Additional Information

    Apply Online

    Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

    Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered.

    The University of Kent values diversity and promotes equality at all levels.


    Job details


    CS-274-23-R2 - Receptionist - Fixed Term


    University of Kent


    United Kingdom


    September 14, 2023

    Application deadline

    September 27, 2023

    Job type



    Business and Economics

    About the employer

    The University of Kent (formerly referred to as the University of Kent at Canterbury) is a well-known semi-collegiate public research university which is based in Kent in the United Kingdom. It was established in the year 1965 and is recognized as a Beloff's plate glass university. In 1960, sponsors of University of Kent sent University Grants Committee a proposal for creating a University in Canterbury. On the acceptance of the proposal, an Interim Committee was set up in 1962 and the university was named. It was in the year 1965 that the university was granted its Royal Charter. The institution started operating this year with just 500 students and 150 staff members. Princess Marina, the Duchess of Kent, was appointed as the university's first chancellor. Currently, the university has six colleges and its academic structure comprises of 3 academic centres and 18 academic schools. The university has won two Queen's Anniversary Prizes in eleven years for Higher and Further Education.

    The university has three campuses in Kent. Located in Parkland, the Canterbury Campus is the main campus that includes six colleges, the Gulbenkian arts centre, the Templeman Library and the Mandela Building. The campus is spread across 300 acres and is well-linked to the city centre as well as London. It offers excellent academic, residential and dining facilities. The Tonbridge campus was established in 1982 as the School of continuing education. Currently, it collaborates with the Kent Innovation and Enterprise and Kent Business School. The Medway Campus is situated near the towns of Chatham and Rochester on the site of a former naval base. The campus is divided into two sites, the Dockyard Chatham and Pembroke. Pembroke houses Drill Hall Library, centres for professional practice and journalism, the School of Sport and Exercise Sciences, the Student Hub social space and the Medway branches of the School of Social Policy, Sociology and Social Research and the School of Computing. The Dockyard is home to Centre for Music and Audio Technology and the Medway branch of Kent Business School. The university also has centres in other parts of Europe including Athens, Paris, Brussels and Rome.

    The university provides numerous postgraduate and undergraduate a degree programmes in various fields such as architecture, environment, arts, media, English, philosophy, social sciences, history, music, science, pharmacy, finance, sports, medicine, law, journalism, psychology, anthropology and economics. The university has over 20,100 students and more than 2,000 faculty members. 16% of the student population consists of international students. The university has a faculty-student ratio of 1:12. More than 6,700 students and 132 companies were engaged with the nationally-recognized Employability Points scheme of the university in 2015-16. Kent has collaborations with 388 institutions across the world.

    The university has 160,000 alumni over 180 countries including many notable personalities. Gavin William James Esler is a popular journalist, author and television presenter. Kazuo Ishiguro is a novelist, short-story writer and screenwriter. Tom Wilkinson is an actor best known for his roles in 'Michael Clayton' and 'In the Bedroom'. Alan Davies is an actor, stand-up comedian and writer famous for his role in Jonathan Creek, the mystery drama series by BBC. David Mitchell is a novelist whose works Cloud Atlas and number9dream were nominated for the Booker Prize. Paul Telfer is an actor renowned for his role of Xander Kiriakis in the Days of Our Lives. Many other successful people are associated with the university

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