CRM Officer

Ref. 50068675

Salary £34,029 to £38,252 per annum (Incl. LWA)

Department/School Global Recruitment, Admissions, Marketing and Communications

Location Wells Street, Central London

This post is full time and permanent, working 35 hours per week.

As part of the Marketing team, reporting the CRM Manager, you'll be working within our CRM Team alongside one other CRM Officer to deliver a range of marketing activity via our CRM (Azorus) to support student recruitment.

The role involves delivering marketing activity within the CRM including sending tailored, engaging and impactful emails to prospective students, setting up events and forms in the CRM and producing reports on CRM activity.

To succeed in the role you will have excellent experience of using a CRM (or similar system), as well as experience of email marketing including best practice, delivering campaigns and reporting on analytics. You will be technically minded with excellent attention to detail, with a good knowledge of data management and GDPR, and advanced excel skills. You'll need to be a communicative and collaborative team player, with a drive to continuously learn and improve, as well as good problem-solver. As part of the Marketing Team you will help out at open days as required.

You will collaborate with the Marketing Team made of 30 colleagues including colleagues working in outreach, campaigns, events, design and college marketing to support undergraduate and postgraduate student recruitment projects.

We have a Smart Working Policy in the team that allows for significant hybrid working. Most of our communication and collaboration is now conducted online, via MS Teams, but we also have a central London office (near Oxford Street) that we share with colleagues from both our wider Global Recruitment, Admissions, Marketing and Communications department, as well as other Professional Services departments.

If you'd like an informal discussion about the role, you're welcome to contact Susan Lightfoot, CRM Manager [email protected]

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below.

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date: midnight on 09 April 2024

Interviews are likely to be held on: 23 April 2024

Administrative contact (for queries only):[email protected]


Job details


CRM Office


University of Westminster


United Kingdom


March 26, 2024

Application deadline

April 09, 2024

Job type



Business and Economics

About the employer

The University of Westminster was founded in 1838 as the Royal Polytechnic Institute. It is one of the oldest educational institutions in Britain. The university received a Royal character and was named University of Westminster in 1992. The current Chancellor is Lady Frances Sorrell and Vice-chancellor Dr Peter Bonfield OBE. Its main campus is located in Regent Street in Central London. It has three other campuses located in Fitzrovia, Harrow and Marylebone. It is a member of various associations like the Association of Commonwealth Universities, Association of MBAs, EQUIS, EFMD, Universities UK and European University Association. The University of Westminster is divided into three colleges, twelve schools and 65 departments & research centres. The university has 180 UG courses, 231 PG courses and 99 professional & short courses, which include full-time, part-time & open/distance learning courses. The university received £22 million from grants, contracts and research grants.

Departments: There are three major streams with over 65 different departments. The major departments in the University of Westminster are:

Science: College of Design, School of Computer Science, Creative and Digital Industries, School of Architecture, Computer Science and Engineering.

Arts: Humanities, Liberal Arts and Sciences, Social Sciences, Humanities and Law School, Westminster School of Arts & Westminster School of Media and Communication.

Commerce: Applied Management, Management and Marketing, Finance and Accounting, Organisations, Economy & Society.

Some of the famous alumni of the university include Sir Thomas Bennett (architecture), Fougasse (editor) and John Ryan (animator), famous authors like Mary Jo Bang and David Gascoyne, businessmen like Sinclair Beecham, Julian Metcalfe and Robert Bellinger, famous entertainers like Charlie Brooker, Asif Kaoadia and Tej Lalvani. Some famous faculty members of the university include Sir George Cayley, father of aeronautical engineering, Charles Algernon Parsons, engineer and inventor of steam turbine and Tom Ang, BBC presenter. Chantal Mouffe (political theorist), Ezra Pound (prominent modernist figure in poetry) and Jean Seaton (professor of media history and historian of the BBC).

The university hostels have 1750 rooms with six halls of residence. The university also helps students to find private residences if they are unable to find a residence in hostels. The university's transport connects all residences to the university. There are various scholarships available for the students, although the University of Westminster does not provide these scholarships. Some of the major scholarships are Brittan Scholarship, Brian Large Bursary Fund, and Westheimer Health and Social Care Scholarship.

Similar jobs

Recent blogs