Creative Lead Project Manager

Job Description

About the Opportunity

Epsilon is currently seeking an experienced Lead Project Manager, with a focus and desire to work within a creative environment. This position will be hands- on, working with project and business stakeholders to define & execute Email and Direct Mail projects, and planning, managing, and executing projects according to predetermined timelines. The Project Manager also coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion.

Essential Functions

  • Coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion
  • Assigns and monitors work of personnel, ensuring that project steps are in alignment with business objectives and are on-time
  • Monitors reliability and any internal issues that appear as a result of the project
  • Knowledge & Skills

  • Excellent understanding of project management principles, such as organization, documentation, and delegation
  • Excellent communication and negotiation skills
  • Able to interact with staff/colleagues of varying levels

  • Able to prioritize work and shift priorities as needed to meet aggressive deadlines and milestones

  • Able to identify and resolve issues
  • Able to complete successful projects that are on schedule and receive high satisfaction results
  • Able to function, and successfully manage, in a demanding and stressful environment
  • Able to negotiate, manage conflict, and manage customer concerns that cause disappointment, dissatisfaction, or frustration for the customer
  • Able to identify the most effective and appropriate PM methodology(ies) based on project scope and complexity
  • Able to mentor and/or manage other PMs
  • Able to deviate from standard/established PM methodologies to accomplish dynamic project completion
  • Duties & Responsibilities

  • Direct and manage project development from beginning to end
  • Delegate tasks and responsibilities to appropriate personnel
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Develop and deliver progress reports and required documentation
  • Pro-actively manage changes in project scope, identify potential crises, and devise contingency plans
  • Collaborate with senior management and stakeholders
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Liaise with project stakeholders on an ongoing basis
  • Set and continually manage project expectations with team members and other stakeholders
  • Track project milestones and deliverables
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
  • Define project success criteria and disseminate them to involved parties throughout project life cycle
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
  • Develop/enforce best practices and tools for project execution and management
  • Estimate the resources and participants needed to achieve project goals
  • Where required, negotiate with other department managers for the acquisition of required personnel from within the company
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
  • Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
  • Work overtime, if required, to meet deadlines
  • Update the Account Team on the project status

  • Manage team assignments and balance workload in a deadline driven environment

  • Manage change control process; perform risk assessments and analysis to identify and document impact of any proposed changes
  • Ensure change requests are documented and stored appropriately
  • Monitor performance against quality goals and implement corrective action as needed
  • Ensure work product accuracy before delivery to client
  • Ensure all project artifacts are maintained in our centralized collaboration tool (Basecamp)
  • May manage one or more direct reports if required
  • Technical Requirements

  • Familiarity with Project Management Software a plus
  • Technically competent with various software programs, such as Microsoft Word, Excel, Adobe Professional, and PowerPoint
  • Competent in Basecamp and Proof HQ a plus
  • Knowledge of digital (email/web) executional processes a plus
  • Preferred Qualifications

  • Is passionate about service
  • Develops and nurtures collaborative relationships
  • Has outstanding communication skills and listens with the intent to truly connect, educate, and make a positive impact
  • Has a proven ability to influence others in order to get things done, even when they have no line of authority over them
  • Is an expert across all phases of project management; initiating, planning, executing, monitoring & controlling, and closing projects; according to strict deadlines
  • Has a high bar for quality, takes ownership, and drives accountability across the organization
  • Has a sense of urgency, and is an adaptive self-starter with the ability to work under project circumstances ranging from nearly-independent to closely-managed
  • Pays attention to the details, but never loses sight of the big picture
  • Possesses strong problem-solving skills and is proficient at managing conflicting requirements and constraints
  • Is enthusiastic about tackling multiple complex projects within a dynamic, fast-paced agency environment
  • Demonstrated experience in personnel management
  • Experience working both independently and in a team-oriented, collaborative environment is essential
  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Reacts to project adjustments and alterations promptly and efficiently
  • Flexible during times of change
  • Ability to understand communication styles of team members and contractors who come from a broad spectrum of disciplines
  • Persuasive, encouraging, and motivating
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
  • Ability to defuse tension among project team, should it arise
  • Ability to bring project to successful completion despite political sensitivity
  • Strong written and oral communication skills
  • Strong interpersonal skills
  • Must be able to learn, understand, and apply new technologies
  • Customer service skills an asset
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Has 5+ years Project Management experience in an advertising agency, digital marketing agency, or Internet-related services & products company (preferably in a high-volume or critical production service environment)
  • Experience

  • 8 years of related experience; 5-7 years of Project Management experience preferred
  • Combination of education and experience to successfully perform the essential functions of the job
  • Education

  • College degree or relevant experience
  • Salary Range: $91,000.00 - $114,000.00

    Additional Information

    About Epsilon

    Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
  • Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
  • DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
  • CSR : https: // www. epsilon.com/us/about-us/corporate-social- responsibility
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



    Job details


    Creative Lead Project Manager




    United States


    June 11, 2024

    Application deadline

    January 06, 2024

    Job type



    Marketing & Sale

    About the employer

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