Hybrid position with true flexibility An environment that will support your innovative initiatives to deliver real value Vibrant and diverse team that makes a rewarding and meaningful impact to our student community The Role Continuing, Full Time Level 7 - $95,414 to $104,255 (plus 17% superannuation) Albury-Wodonga, Bathurst, Orange, Port Macquarie As the Coordinator Operations, you will be responsible for leading and coordinating the operational activities of the University contact centre. The Coordinator will oversee induction and ongoing training for employees, supervisor scheduling and identify opportunities for improvement in the SX Service Centre, including knowledge management. You will also enjoy supporting strategic projects, working collaboratively with the SX Leadership Team to achieve shared objectives and building positive relationships which will contribute to the overall success of the team and the satisfaction of our stakeholders. To be successful you will have: Demonstrated experience in leading teams, preferably within a contract centre or customer service environment. Strong stakeholder management skills along with a strategic focus Demonstrated understanding of Contact Centre Systems and a deep understanding of Workforce Planning in a Contact Centre environment. Experience working collaboratively and independently to support projects, including highly developed problem solving, monitoring, reporting and evaluation of projects. Application Requirements Applicants are expected to apply online and provide a 1-2 page 'statement of suitability' demonstrating their skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description). If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us. About Us Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world. The Division of Student Experience provides strategic leadership and delivery of innovative non academic services across the student lifecycle, easing administrative burden and creating engaging and motivating touchpoints for students and stakeholders. SX Service Centre is the first point of contact for students at Charles Sturt University. SX Service Centre has a workforce of permanent and casual staff across Charles Sturt campuses to provide support to students throughout their University journey. The team leads the contact centre functions for Student Central, Admissions, Future Students and the Student Outreach team. Charles Sturt University offers a great work-life balance, professional development opportunities and generous financial benefits. Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds. This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position. Further Information Additional information is available in the Position Description and by contacting: Michael Buttsworth Associate Director, SX Service Centre [email protected] Ph: 02 6338 6189 Closing Date: 11pm, 18 th March 2024
Coordinator Operations, SX Service Centre
Charles Sturt University
February 05, 2024
March 20, 2024
Business and Economics
About the employer
Charles Sturt University is an Australian multi-campus public university located in New South Wales, Australian Capital Territory, Victoria and Queensland. Established in 1989, it was named in honour of Captain Charles Napier Sturt, a British explorer who made expeditions into regional New South Wales and South Australia.
Charles Sturt offers more than 320 courses including undergraduate, postgraduate, higher degrees by research and single subject study. It also has course delivery partnerships with several TAFE institutions across the country.